SWEnginesReviews of swengines.com

i ordered a engine it took forever to arrive and when i got it the engine had a blowen head gasket which they said isn't covered by the warranty. When i called back to try to resolve the problem, no answered the phone and when they did my issue was never addressed. DO NOT BUY FROM THEM.

Every phone conversation we have had has been a true disappointment. I have been in this business for over 25 years and have never had such poor service from any 1 staff. One of the phone conversations I had with your staff was simply trying to place an order via phone because of some questions I had. Your service rep was the worst I had seen yet. Very rude and had no time to help me with my decision to use your company. I have bought several engines from you because of price point but you have lost several engine sales to me because of pure lack of trying. I hope this finds the right person so that the right staff or proper training can be put in place.

Pic of engine sent to me was nothing like the engine I got.I was told engine was inspected. Its been few weeks and engine has rod knocks and nothing is done about it...what's the warranty for then.. order #246773

ordered an engine from SW engines and after filling out the paperwork online for the engine to be shipped I called the company to make sure that everything was above board the guy that was supposed to call me back never called me back I made two more attempts to call the young man with no luck. after a week another man called me from this company and said that the paperwork did not go through I got the paperwork done again and that young man luckily called me back. Tried calling The manager of that department to complain about the young man that was supposed to call me back the first time left three different messages for him and he never returned my call. Totally unacceptable.

The engine was supposed to have only 59,740 miles on it, as documented in SWE's confirmation email, and to have been pressure-tested. The engine arrived with a sticker stating "176 K." The $2000 engine also had a broken pulley, a dented oil pan, a couple of broken bolts, and anti-freeze that had been in the engine for so long that it solidified. When I contacted SWE (calls are allegedly recorded), I was told that bolt on items are not covered (not a problem there), but that if I wanted to send the engine back, I would have to pay a 25% re-stocking fee as well as the shipping charge. In essence, SWE can send this same piece of junk to ten different customers, and if all ten have the time to play SWE's game, SWE would end up with thousands of dollars. Judging by my own experience, I can only assume that this is how SWE conducts its business regularly. Customer service was anything but "service." The representative was uninterested in listening, and lacked any skills expected of someone in such a position. I say to any reader who thinks that this was an isolated incident, "Would you be willing to bet $2000, or more, on that likelihood?"

I received a bad engine which make knocking noise. I informed the company about the problem. I was told by Warranty manager my engine is covered under warranty for 36k miles or 3 years after 501 miles includes labor and parts. This is also stated on there website. When My Mechanic called and ask them about the warranty and informed them I have over 1000 miles they told him warranty will cover engine only not labor. It took SW engines to shipped the engine almost two weeks and they informed me engine was being tested before shipment. When my mechanic received the engine the main head gasket was missing. He has to install the gasket in order to engine run properly. I tried to call and talk to sales people about my issue without any luck. They have many negative reviews on Google regarding bad engines shipped to customers. One person will tell you labor and engine is covered under 36k or 3 years warranty and other person will tell you opposite.

We bought an engine (used) for a '06 Hyundai Tiburon from SWEngines with the warranty. After the engine was installed it would not start. SWEngines will not respond to emails, nor will they return phone calls to address the bad engine. It appears the engine was stored in a condition that allowed moister to enter the motor, or it has a bad head and/or gasket. The engine should never have been sold in the condition it is in.

When trying to get information on my order from their website I got the complete run around. The only way I got ANY information from them was to post on their Facebook page. That response was very broad and vague. Customer service after the sale is NOT their forte! After reading all of the bad reviews, and their "F" rating with the "BBB" I would not recommend this company.