SWEnginesReviews of swengines.com

Ordered an engine almost 6 months ago the engine came 3 weeks later with MISSING PARTS AND DAMAGED ENGINE!! They have a scheme with the warranty and after emails and calls, ALEX( the rudest warranty claim representative) when I asked for explanations HE HUNG UP THE PHONE !! So I had a warranty claim(with a claim ID #) which they sent it in an email, but apparently I had no warranty???? The whole process was ridiculous(they have misleading terms in emails) So they DON`T WANT TO REPLACE THE DAMAGED ENGINE AND THEY DON`T WANT TO RETURN THE MONEY EITHER!!! GO BUY SOMEWHERE ELSE ITS NOT WORTH THE TIME AND THE MONEY!! STAY AWAY FROM SW ENGINES!!

I purchased an engine from them in January 2016. the engine was suppose to be grade A condition. The engine had a very loud knock so I took it to my local dealer and they said it was internal and the engine would have to be torn into to find the problem. After months of phone calls and emails not being returned I finally got in touch with someone in the warranty department. They agreed to send another engine but would not pay for the labor charges as they advertised. I received the replacement engine June of 2016. After paying to have it installed it was actually worse than the first engine. So now im stuck with a bad engine. The dealer says $2200 to fix it. This company makes claims that they wont back because they have so many hoops to jump through to get satisfaction. They claimed my warranty ran out but they would not return my calls or emails is why it ran out. They have an answer for everything and multiple reason for not giving the customer satisfaction. Very disappointed and do not recommend this company.

Ordered a Honda engine on 6-30-16 saw engine salesmen said engine would ship in 3 to 4 days. Called 7 days later engine had no shipped.Engine was on a pallet in pic. after many phone calls voice mails decided to cancel order because I needed engine a sap.Now they want a restocking fee of 300 $ for an engine that never shipped. this company just rips off people and keeps the restocking fee.No costumer service, Rip off company . Buy your engine from someone else or beware! I will be traveling out west in near future and will see if they really have a shop or just a credit card machine and a phone.

Motor was received, OPEN crate. Installed motor, found that the flywheel did not match. Had to have motor pulled back out, and swapped from old motor. Fuel injectors were bad and caused a vapor lock, other broken parts, which were robbed from old motor. Contacted warranty by phone and email with no response. Got motor all installed, and had major oil leak and immediately ruined motor. Contacted SW again, sent report from mechanic with no response. Called, no response, emailed again with report. Alex (probably the BIG A in the other review) said it was not covered under warranty, since it has to do the seals. The mechanics report is that the motor is missing half of the oil pan bolts, causing there to not be enough oil pressure. Here is what BIG A said about it: "The bolts came with the engine sir letting the shop / customer know to inspect and replace the gaskets as the bolts were in a bag attached to the engine. Nowhere does it say in our Terms and Conditions we will replace the gaskets on the used engine we sold you." THEY REMOVED THE BOLTS IN THE OIL PAN!!!! THEN THEY SENT THE MOTOR AS AN 'OPEN CRATE'. THERE WERE NOT BOLTS ATTACHED TO THE MOTOR OR ANYTHING THAT SAID......"HEY, WE REMOVED THE BOLTS FROM THE OIL PAN SO YOU'LL BURN IT UP AND WE WON'T HAVE TO WARRANTY". BIG A no longer responds! BUY YOUR MOTOR SOMEWHERE ELSE!!! I had read all the reviews on this company. Every company has their bad reviews, but these guys are just flat out BAD!

An engine I negotiated from $1995 to $1745 suddenly sold hours before I attempted to buy it after it was there for a week. They tried to sell me another engine with 20K more miles than the first engine for $1995; even though I was informed the day before the first engine was the only one they had. I asked to pay less or at least the same as the first one ($1745) since the second engine had more miles. They sent a quote again for $1995 stating I was never offered one for $1745. When I e-mailed them a copy of the $1795 quote they responded with an e-mail stating they can't work with me anymore. It's a bait and switch scheme they have going on and I busted them so now they drop me. AVOID this company at all costs.

Don't believe their website. They DO NOT provide good customer service and DO NOT provide good customer satisfaction. I have never been treated so badly as I was treated by the Warranty Manager. After yelling at me, he eventually hung-up on me. DO NOT BUY FROM SW ENGINES!!!! You will regret it if you have any problems at all with your purchase.

I ordered an engine from this company and it was never shipped. After reading other complaints about the same customer service; I decided to look into the company further. I was appalled at the reviews I read and decided to terminate my dealing with this company immediately. I cancelled my order and was told I had to pay a 25% restocking fee because the company had to pay people to pull the engine out, "my people don't work for free" the customer service agent screamed at me. Though, when I ordered the engine, there was a picture of the engine on a palette. So, which is it? Am I charged the 25% fee because they sent someone out to pull this engine out of a vehicle or they had it pulled off the shelf and had to put it back, therefore charging me the fee. Remind you a restocking fee on an engine that never shipped. The money you think you save on a used engine from these folk is not worth the hassle. I ordered a crate engine and it was here in three days. Don't do it, don't order from this "parts dealer".

Only giving them 1 start cause i have to. I ordered a motor for my 02 ford taurus got it way later then what was told to me by swengines. I got the motor and my mechanic showed me tht the water pump was seized to the bearings. Its also showed that signs of over heating specially since the water pump was seized up on it. So i called them and got a voicemail for their warranty department. Waited 3 days and still nevere got a call back. So I called them again and got a person named Scott. I processed to tell him that the motor had signs for overheating and he asked me. "How do you know it had signs of over heating" i told him my mechanic took the water pump off and it was seized." My mechanic also showed me that it had signs that it was burning oil. I told him that on the website it states that they go through the motor and make sufe everything is working. Obviously they didn't if they did not see that the water pump was sezied up. Which means there is no way that they could have compression tested it . They told me well they dont check the water pump on them so, how can they say they throughly check the motor. They also say that its a running motor. I doesnt run if it cant cool its self down. Dont buy from these crooked people. They dont back their warranty and find every reason under the sun to get out of it. Also horrible customer service talking over me and hanging up on me 3 times. Never again will i get anything from them. They also get their motors tgeough insurance auctions. So they are cars tht people abuse and dont care anything about.