Swell ReptilesReviews of swellreptiles.com

Ordered £480 pond filter paid extra for next day delivery, waited in all day nothing phoned and after at least half hour waiting spoke to someone I was told it hadn't been picked by warehouse but she would make it a priority and refund the extra I had paid. Today rang again to ask what courier they are sending it with to be told they haven't picked it yet! But they will make it a priority!!!! In the meantime I have a pond with fish and no filter. Asked for refund and was told ok, no apology nothing. Will not be using Swell again

After being a customer for years, I've tried their after sales service due to a faulty product. Very slow and no response at all in some cases, don't really want to know and help in any way at all, disgusting, I'll pay a little more and shop elsewhere from now on!

Terrible customer services really not interested and very abrupt they just fob you off.Didn’t reply to emails.Got my order completely wrong.

Awful shop. Ordered frozen and live reptile food last week. Fob you off with promises of emails that never materialise.please don’t buy from here. UPDATE: Arrived today totally UNFROZEN joke of a company!!!

Absolutely dreadful company. Ordered a pond filtration system. It was cheap rubbish , cost us £35 to return it and we have been waiting for several months for a refund. Will never use them again and would warn everyone else to avoid like the plague.

Ordered a tortoise table and a tortoise kit, the kit turned up with products swapped and not what I ordered. Then a few hours later the tortoise table turned up damaged after yodel have kicked it round a bit. Really disappointed I could have accepted the error with the kit but why on earth they use yodel for delivery is beyond me! Will not be ordering again. Avoid!

Spoke to swell today after a delivery was sent to wrong address thanks to the lady who had received it not in Leicester where I live but Ratby village.I collected the parcel my name and address clearly on the label as I ordered this item through Amazon was very surprised Yodel was used for delivery but now reading that swell use Yodel as there courier will not be going back.

I always buy from this company. But you know what they are getting very expensive. On their sight fpr a 125watt solarglow mercury bulb at £62.99. However, if you go onto ebay I can buy the same bulb from Abracadabra for a whopping saving selling at £42.99. Swell reptiles is getting very greedy. You will lose customers if you don't start reducing your prices. A lot if competition out there. I will be looking elsewhere from now on. So people shop around right. Swell reptiles selling Arcadia bulb at £41.69 for 100watt. Abracadabra on ebay selling it at £37.99. So I know where I am going from now on. Swell reptiles getting far too expensive now.