Swell ReptilesReviews of swellreptiles.com

I placed an order during a sale on a vivarium. A week after accepting my order, they emailed to say they could not deliver the product unless I paid them an extra £73 for delivery. How can a company get away with doing this? Surely you can't just decide a week after accepting my order and taking my money that you now want more money before delivering my product? Absolutely the wrong way to run a company and I am now not surprised at all as to why the online reviews are so bad.

Bought a pond pump from this company and it didn’t work properly so I contacted Swell and was told to return it and this was 3 months ago and since then ive repeatedly got on to them,was told they were dealing with the matter,then told a replacement was being sent then told they couldn’t get hold of this product so I asked for a refund and that was denied so they’ve now offered 10% off another product. THIS COMPANY SHOULD BE SHUT DOWN!! never buy anything from them as they are a load of con artists

Unhappy about the delivery, I buy it coz they said the tank I buy is coming in 3-5 working days, when my order is placed they then gave lots of reason xxxyyy and because we donteep stock etc. Bought on monday, and on friday I am told that the order was given to the supplier. if you cannot commit to the delivery why put the delivery date there, it’s just a lie :) sell it and take the money and said it is the problem of the supplier is not responsible Also, they use Yodel, which is very bad, I got another case opened with them that the delivery box was completely broken. Pretty upset, won’t buy it again from them

Unfortunately this company uses Yodel to deliver their parcels and as such exposes themselves to all the troubles that Yodel will bring in to their business. Aside from shoddy delivery service, they are the only courier I know that don't leave parcels in designated safe places (despite having set up such preference in "my yodel" app. To make things much worse, my yodel "local" depot is 27 miles away from my place. Yes 54 miles roundtrip, making effectively impossible for me to collect my undelivered parcels, being away during working hours, like most of adult in working age. Yodel might save Swell a few pennies on delivery but that's the return they get, a bad review for their ultimately wrong courier choice. Also, I placed 3 orders over the weekend and emailed asking to condense the order in one and refund the duplicate shipping. It is Tuesday and still have no answer and orders have shipped. That's a great customer care indeed!

I placed a large order on Friday, was expecting delivery on Monday. Monday & Tuesday came and went. I rang Swell Reptiles several times over 2 days but nobody ever answers, no matter which telephone option I select... not even Sales! Now I've got to contact my bank to get my money back... ... do not use this company! P.s. Update 11th Sept : Yodel delivery arrives... Terrarium glass smashed to bits! Maybe Yodel's fault, but there was no packaging whatsoever inside the tank. A few layers of bubble wrap on the outside is clearly insufficient. Common sense??

Ordered a filter for next-day delivery (paid extra), they choose to use Yodel (who I knew would be guaranteed to screw it up).. and guess what, Yodel screwed up. Item delivered a week late and to the wrong address. Unable to get hold of the item. No call back from Swell as promised and unable to get hold of them by phone to get the refund.

Dont buy live food for your reptiles/pets from Swell Reptiles. When you have an issue with your order (and you frequently will) Customer service is next to none existant.They are not animal lovers as can be seen by their total lack of pro active approach when you inform them food items needed are missing from your order, food your pet needs to live. They have a so called customer service phone, it just rings and rings, if you fill out their online form they don't respond in the timeframe given and you have to continually chase them. My last order SR3001270941, the flies for my dart frogs were missing, they took so long to get back to me so i could try and get a replacement pack sent asap, that the supplier was apparantly then out of stock (doubt that was the truth as their website was still acceptinlg orders) I was offered a refund that did not materialse so I had to initiate a paypal claim. Take my advice and look at the other poor reviews of this company and order elsewhere.

Received a terrarium stand which was damaged. Returned item and swell informed me the item was back with them on the 19th July, 20 days later and still no refund after many emails and calls. Reported to ombudsman as went over the 14days to refund. Won’t ever use again.