sweetking.coReviews of sweetking.co

Avoid this company at all costs. I made two orders both on the 5th of January. I messaged and asked when I should expect my order, they initially apologiesed and said they had staff shortages due to covid, fair enough. I then asked when I should expect my items, they said it was due to be dispatched on the 18th, I received a text message on the 17th saying my orders have been dispatched, I messaged on the 19th and asked for the tracking numbers, which they stated would be on the email I received when they dispatched my order, I didn't get an email, just a text message with no tracking information. I then randomly received a text message to say one of my orders had been refunded, when I asked why, my question was initially ignored! They then went on to state that there company has had trouble shipping to the UK and it was incase my orders didn't arrive 🤔 ok then! So I asked for both tracking numbers, again I was ignored, they eventually messaged to apologize for the "confusion" 😂 and to say both of my ordered had now been refunded. I explained there was on confusion, if you don't post my parcels, I won't receive them! They then provided me with both tracking number, both were non existent and I showed them! They then sent me a link and told me to remove the last digit from the tracking numbers and again they were non existent!!! Do not order from this company, there customer service skills are non existent and there a bloody con!

Orderd from these for Halloween and was left waiting for four weeks (order only dispatched the day after I emailed them asking for an update) Decided to give them them another chance after my partner order for christmas and had hers within 3 days. But here we are weeks later again and no sign of my order. Is it any wonder they put such big sales on, anything to try get a sale after such awfull customer service.

Ordered the 5th Jan and still waiting, left a message on there Facebook page, and then got blocked obviously didn't like my comments. As I said to them I'll never order off them again. Customer service absolutely disgraceful, if going to lie to customers they should get there story straight.

Very bad delivery service. Even though the delivery charges are nearly more expensive than the product. I ordered on the 5th January and still waiting for it to arrive after 10 days!!!

Dont bother unless ya have 4 weeks to wait for your order they ignor every email they keep uploading new orders available tho and will spam you with messages ! waste of time

Absolutely terrible company... 1st time I ordered from there I ordered personalised sweet bags for my daughters birthday. They claimed it would take 1-3 days delivery but still a week later nothing. They arrived 11 days after I ordered them so they never arrived for my daughters birthday. Now I decided to give them the benefit of the doubt and ordered again and low and behold I'm waiting 9 days now and counting. They are a bloody disgrace. If I could give a zero I would.

Ordered 4 boxes over Christmas to give as gifts All came bust open And bags of sweets sliced open as if with a blade Shocking service. Told they would replace.... Received nothing Avoid this company

Brutal, i live 15 minute's away from their HQ, and first time i ordered online took 11 DAYS to deliver, and that was after contacting them! Gave them the benefit of the doubt, so ordered again, and yet again over a week and still waiting! That is shocking! I have gotten things delivered from Japan faster!