Sweetearing is a website that offers stylish and affordable suits. Whether you need a suit for everyday use, a wedding suit or a sequined prom suit, Sweetearing has it all.
Sweetearing (sweetearing.com) has 138 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
sweetearing.com
Website
sweetearing.com
Category
Clothing & Underwear
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I need someone to reach out to me about a refund. I used all the channels online to contact customer service, chat, email, phone number is dead, and no response. I’m trying to respect the 14 day window but I need a response. Thanks
Response from SweetearingMay 6, 2026
Hello dear,
We sincerely apologize for the inconvenience and frustration you’ve experienced while trying to reach our customer service team. We completely understand your concern regarding the refund window, and we’re very sorry for the lack of response across the contact channels.
Please rest assured that your request is being taken seriously. The 14-day return window will be honored based on your initial contact attempts, so there is no need to worry about missing the deadline due to delayed responses.
At the same time, our customer service team is actively checking and attempting to locate your previous contact records across our system so we can better understand your case and move things forward as quickly as possible.
To help us prioritize and process your request faster, could you please contact us again with your order number and mark your message as “urgent”? Once received, we will make sure your case is handled as soon as possible.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
SC
S.C.
I still have received my order from 10…
I still have received my order from 10 days ago. I have received no emails stated it has shipped. The only email I received was when Sweetearing took my money of $135 for a men's suit I ordered so it could arrive before Mother's Day. If I don't hear from them by Monday, May 4, 2026, I will report them to the Better Business Bureau to seek a refund. I wish I had checked the reviews before dealing with the company. I too was unaware it was in the UK. Where is my order!
Response from SweetearingMay 5, 2026
Hello dear,
We are very sorry for the concern and frustration this delay has caused you. We completely understand how important it is for your suit to arrive on time, especially for an occasion like Mother’s Day, and we sincerely apologize for the inconvenience.
Please note that orders typically require some processing time before shipment, and delays can occasionally occur due to high order volumes or logistics handling. We also apologize for the lack of timely shipping updates, as this is not the experience we want for our customers.
We kindly ask you to contact our customer service team directly with your order number so we can urgently check the status of your order and provide you with a clear update or solution as soon as possible. Your case will be prioritized.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes
SD
SHELLY D.
Buyer Beware
Buyer Beware! Hat was delivered in a shoe box, smashed and I ordered a small and they sent a HUGE hat that fit my husband. I read return policy and felt okay about the purchase, BUT what they don't tell you is that the hat comes from California, but you have to pay for return shipping to the United Kingdom. I DO NOT RECOMMEND DOING BUSINESS WITH SWEETEARING.
Response from SweetearingApr 27, 2026
Hello dear,
We are very sorry to hear about your experience and sincerely apologize for the condition of the hat upon arrival as well as the sizing issue. We understand how disappointing it must have been to receive a damaged item that did not match your order.
We also regret any confusion regarding the return shipping details. This is not the experience we want for our customers, and your feedback has been noted. We will review our packaging methods and improve how we communicate return policies to ensure greater clarity in the future.
We would truly appreciate the opportunity to review your order and help resolve this matter properly. Generally, if you purchased the product from the United States, it should be returned to our US warehouse. It's possible our colleague gave you the wrong warehouse address. Please contact us directly with your order details so we can assist you further and work toward a suitable solution.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
DJ
Donald John N.
Don't do it!
Firstly: I think any of the positive reviews for this company on here are fake, they have to be! Just too good to be true considering my experience. I would take a lot of heed from the 1 star reviews if I were you! The company seems to be Chinese, though the fancy websites say 'UK' and 'US' on them - which I'm sad to say fooled me. They have a Chinese attitude to customer service too, making it difficult for returns, not accepting their resposibility and wanting to charge for restocking and postage. They had the nerve to offer me 10% off. The fancy pictures of products on their websites are not representative of what they will send you either. I wanted to return a hat that has a distorted rim due to them stuffing it into too small a box. Not only that, and my main issue actually, is that it wasn't the same as shown on the site by a long margin. The crown is lower, the crown has a different dimple in the top, there is no lining when they said there was one. Yet all they can do is ask about damage, insist on photos etc., when they know they've send me a load of crap. The quality just isn't there for a hat that was advertised as originally being £92 worth. To me it is worthless and I wouldn't been seen dead in it. Even for a fancy dress party, which is all it's good for. Beware and do your research better than I! If I get satisfaction from these people I will update this review, but with their attitude I don't hold out a lot of hope.
Update: Sweetearing have now refunded me. This comprises the full price of the item and the carriage cost from them to me. However: The £6.05 it cost me to return the item to them (there was no return label provided) has not been refunded. I'm not going to fight that and will put it down to experience. It serves me right for not carrying out due diligence on the company before purchase! Also: It took about 2 weeks of wrangling to get the agreement to return, about 3 weeks or more on top of that and following the return to actually get the money in my account.
Response from SweetearingApr 22, 2026
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment caused. We understand how upsetting it is when the product you receive does not match your expectations, especially in terms of quality, design details, and packaging.
We also regret that our service and return process did not meet your expectations. Please understand that our intention is never to make returns difficult, but to follow a standard process to better understand each situation and provide a fair solution. We will take your feedback seriously to improve our product accuracy, packaging methods, and customer service approach.
Your comments regarding product presentation, material, and shipping protection have been noted and will be shared with the relevant teams for review and improvement. We are also working on making our policies clearer and more customer-friendly to avoid similar concerns in the future.
We would truly appreciate the opportunity to review your case again and work toward a proper resolution. Please contact us directly with your order details so we can assist you further.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
SK
sam K.
Horrible misleading and cheap material.
Horrible misleading and cheap material.
Ordered a suit I usually wear lard, I ordered xl. The xl was small. I asked to return they start telling me to keep it and they will give me $50 when I insist on returning it they said $90 lol. Any way now there is 20% restocked fee. And i need to pay for shipping.
Stay away save your money.
They contact me for resolution but they have no solution.
Still saying a scam stay away
Response from SweetearingApr 14, 2026
Hi dear,
We sincerely apologize for the frustration and disappointment you’ve experienced with both the sizing and the return process. We understand how upsetting it is when an item does not fit as expected, especially after choosing a larger size.
We also regret any confusion or frustration regarding the return options and restocking fee. Our intention is to offer flexible solutions, but we understand this may not have met your expectations in this case. Your feedback has been noted, and we are reviewing both our sizing guidance and return process to make them clearer and more customer-friendly.
We would appreciate the opportunity to look into your order again and work toward a fair resolution. Please contact us directly with your order details so we can assist you further.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
RL
RLB
Terrible Quality Cowboy hat!!!
Terrible Quality- I ordered a cowboy hat from this outfit and the quality is terrible! They say it's made of felt but it's not - it's velcro-like cheap material and collects every bit of dust and the stitching is so so bad. They said there isn't anything wrong with the quality - bit of a joke really! I wouldn't buy a thing from them. SUCH poor quality. Please beware as I think some of these reviews are fake as well - these cowboy hats are NOT worth £50...not even worth £2.
Response from SweetearingMar 31, 2026
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize that the product did not meet your expectations. We understand how disappointing it must be to receive an item that does not feel as described in terms of material and quality.
Please know that your feedback regarding the fabric, stitching, and overall quality has been taken very seriously and will be shared with our product team for review and improvement. We also sincerely apologize if our previous response made you feel that your concerns were not acknowledged, as this is not the level of service we aim to provide.
We would really appreciate the opportunity to review your order again and work toward a fair solution for you. Please contact us directly with your order details so we can assist you further.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
OH
Ora H.
false product photos. not what you will receive
I ordered cowboy hats from sweetearing that state "premium wool" and "leather hat band". the hats arrived and are completely different than the photos on their website. the hats are not wool and are very poor quality. when I contacted them they said the hats are "fine" and an upgraded quality. The gaslighting is hilarious! They know they are using other peoples product photos and trying to pass off poor quality products and then charge a restocking fee and make you pay to return the items. Do not purchase from this website!
Response from SweetearingMar 24, 2026
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize for the disappointment caused. We understand how frustrating it is when the product received does not match your expectations, especially regarding material and quality.
Please know that we take your concerns about product descriptions and images very seriously. Your feedback has been noted and will be reviewed with our team to improve accuracy and avoid any misunderstanding in the future. We also apologize if our previous response made you feel unheard, as this is never our intention.
Regarding the return and refund process, we understand your concerns and would like the opportunity to review your case again to provide a fair solution. Please contact us directly with your order details so we can further assist you and work toward resolving this matter properly.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
AT
Aaron T.
Would give 0 stars if I could
Would give 0 stars if I could. Ordered a suit a size bigger on purpose and it was comically small. Between delayed email responses and their proposed restocking fees this company is not concerned with customer service. The website has excellent pictures but I received a suit 3x smaller than my order. Instead of admitting fault and refunding my money I have to go back and forth with the support team. Don’t waste your time or money on these scam artists.
Response from SweetearingMar 23, 2026
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We understand how disappointing it must be to receive an item that does not fit as expected, especially after ordering a larger size.
Please know that your concerns regarding sizing, communication delays, and the return process are taken very seriously. This is not the experience we want for our customers. We are currently reviewing our sizing guidance and customer service response times to improve both accuracy and support.
We also apologize for any inconvenience caused during the refund process. Our intention is never to make things difficult, and we regret that it felt that way. We would really appreciate the opportunity to review your order again and work toward a fair and satisfactory resolution.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
