Julian G.
Stay away from this site
Stay away from this site. I have literally used about 300 sweepstake casinos and can tell you without a doubt they are the worst. I was quickly verified won and went to redeem the only options are gift card or debit card only problem was there was nowhere to enter my debit card info. It says you can save debit card when you use one to purchase which I did. Go to make another purchase sure enough there is my save debit card. So basically I could only withdraw to a gift card. Customer service was no help. Once again there are hundreds of better sweepstake sites than this one. STAY AWAY!! Update: in regards to their response below they asked for a selfie holding the card and bank account statement with the full number of the card on it. I have provided my account statement before not a problem even have it saved in files on my phone for this reason like I said I am experienced with sweep sites but my statement doesn’t have the card number on it only my checking account number linked to the debit card so that wasn’t an option. Also the rep said “ I will pass the information to the relevant department and my colleagues will do their best to resolve the issue.” not even a guarantee it would get resolved. Do not be fooled by this site they are the worst of 300+ you could use!! Another Update: sweepstars flagged my review for containing defamatory content good news trustpilot assessed the content flagged by the business and determined that it's not defamatory
Response from SweepstarsJun 27, 2026
Thank you for taking the time to share your feedback. We’re truly sorry that your experience with the redeem process left you feeling frustrated. We reviewed your conversation with our support team and saw that you reached out regarding manually linking your debit card. Our agent provided the instructions needed so we could assist with completing the process, but unfortunately we never received a follow-up response from you. We’d also like to clarify that making another purchase was never required. Since your card had not been linked for redeem previously, our team was ready to manually add it for you instead. We simply needed a few details from you to complete the process, but unfortunately we never received a response after providing the instructions. We genuinely wanted to help resolve this for you and regret that we weren't able to do so. Thank you again for sharing your experience, and we're sorry that your time with Sweepstars left you with this impression ⭐ Update: Thank you for taking the time to provide an update. We’re sorry that this situation has continued to be frustrating for you. We would, however, like to clarify a few important points. At no point did we ask you to provide the full number of your debit card. Our instructions specifically request that only the last four digits remain visible, while all other sensitive card information should be covered for your security. Additionally, the bank statement you mentioned would have been perfectly acceptable in PDF format. Unfortunately, we never received the requested documents, so we were unable to proceed with manually linking your card. We'd also like to clarify that when our agent explained they would forward the information to the relevant team, this was not intended to suggest that your request would simply be left unresolved. Once the requested documents are received and successfully verified, our team works to manually link the card and complete the process. We genuinely wanted to assist you, but we were unable to move forward without the required information.