David
They Don’t Care About Player Safety
After losing almost $2000 on the site in one day, I connected with a rep through chat to request permanent exclusion from their site. I was told that the account was closed and that they forwarded the request to their team. A few days later, I decided to confirm that the closure was done as stated. It wasn’t. The account was still open. Of course, I let it get the best of me and I decided to play. Lost another $450 in about an hour. When I engaged the rep through chat, I asked if they take player safety seriously. They said they do, but this situation makes it clear that they don’t. At least this time it looks like they actually processed the closure. For those who struggle with limiting their play, it would be nice for player safety requests to be addressed the first time around.




