Swap.com - Online Thrift & ConsignmentReviews of swap.com

I have not received my order yet. The website still shows it processing after 3+ weeks. I sent a message to customer service and have not heard back.

Ordered some clothes 2 weeks ago. Wondered why I hadn't gotten any tracking information and had to wade their maze-like FAQs just to find out they are VERY behind in shipping. The shipping dates in my email were off by quite a lot and I can't reach anyone in customer service. I would be more patient if I wasn't lied to about shipping dates and if they got their act together. I'm tempted to do a charge back because you can't reach anyone to cancel. Not cool, swap.com.

UPDATED: The order has arrived. It is complete and terrific. Several of the items seem 100% new!

I placed my order on 10/10. It has been 3 weeks and my order is still listed as "in processing". I can't rate my satisfaction with my order because I have not received it. 3 weeks is too long.

I still have not gotten my items. I also have not gotten an answer as to why I have not received my items or when I will and I have been trying to find out for 2 weeks now.

Extremely Long Wait Time I ordered a bunch of items on October 10th and they are still processing the order and it's October 31st. No updates at all in that whole time.

I ordered over 3 weeks ago and my order still hasn't even been shipped. One item has apparently been cancelled, but I never got any communication telling me that. I only know because a refund was issued to my credit card, so I checked the order status in my account. I've never gotten any communication at all other than the original order confirmation email that generates immediately after ordering. Not even the confirmation email indicated to expect exceptionally long shipping times. The first communication I received is an email asking me to rate my recent experience as if the experience is completed. My order hasn't even been shipped yet. My experience with swap.com has been less than stellar the other times I've ordered, but this is absolutely the worst and I don't even know if the items I ordered are as described because I haven't received them yet.

We never got our items and when I emailed about them last week I never got a response.