Swap.com - Online Thrift & ConsignmentReviews of swap.com

I placed my order 10/11. It is 10/31 and it has not shipped yet. Apparently footwear is delayed due to inventory audits. This was not an email I received from them or a notice on the site prior to placing my order. The company has not communicated it to me directly at all. They have a notice on their help page when you search "order not received". I have no idea when they plan on shipping my order and feel it would have been nice to know ahead of time without having to search for why my order hasn't shipped on their site. *Update* After 4 weeks I received 4 of the 7 pairs of shoes that I ordered. They didn't tell me I wasn't getting the other 3, I had to log in and see that I was refunded. On top of that they refunded the pairs as store credit when I had used partial store credit to pay. They should have refunded my card instead of store credit as I wouldn't have even had to use my card if I was only ordering the first 4 pairs. Now I've been waiting for a reply to my email regarding that issue.

I still don’t have my order. When I placed it, was given a delivery window of Oct 14-Oct 19. It’s Oct 31st and it hasn’t shipped yet. Customer service says they’re still processing orders that were placed before mine, which means they knew they were behind on processing when they promised shipping. This happened when I placed an order last year too. For my trouble, they only offered a coupon for my next order. Too bad there won’t be a next time.

I never received my package. I would like a refund. Order 17222591365-17260314931

I never received my order. My ordered was placed on October 10, 2022, and my card was charged. It is now October 31. The order still says processing.Customer service just tells me sorry, it’s still processing with no commitment that I’ll ever get my order, even though they charged my card. What kind of online store is this?

Order still "processing" 3 weeks later, no update from the company and no response from customer service. Do not recommend.

I haven't received it yet! And I reached out to customer service asking for a status update with no reply. It's been over 3 weeks and it still says processing. Hoping someone sees this and let's me know what's going on...

I’m missing 2 pairs of shoes from as far back as September 8 and no one is responding to my emails. I’m very disappointed

I ordered a month ago and still haven’t received my order even though it was supposed to arrive 2 weeks ago. Swap’s communication about shipping times and delays is disappointing.