Swap.com - Online Thrift & ConsignmentWe enable a community of thrifters to find affordable, quality secondhand apparel for the whole family. Being an online thrift store, we make it easier than ever to filter through like-new, pre-owned clothing brands, toys, and more, keeping millions of items out of landfills which is something everyone can feel good about. We hand inspect every item so you don't have to! Plus, you can find up to 90% off average retail pricing. Don't like it? No worries. We have hassle-free returns to make online thrift shopping for men, women, children and babies a breeze.
Swap.com - Online Thrift & Consignment (swap.com) has 665 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 131 reviews with 1 star · Clear filters
customer
April 20th I placed an order (order 2287) and recieved 3 of the 7 items. One was taken off my order because they didn't have it in stock. The other two have not shipped and looks like they never will as the items say processing. My card has not been credited for the items I did not receive. I've emailed 5 times and have not received a response other than "rate your customer satisfaction". I've reported this company to the BBB
BusyMomaNJ
The website does not have a phone number to contact customer service AND the link to email them does not work. I've independently emailed them and have not heard back 4 weeks later. It is very disappointing that there is NO VIABLE way to get in touch with customer service. I would think twice before doing business with them going forward, until they fix their customer service issues.
Christina's C.
When they changed to a new platform all my information/history disappeared. All my items listed for sale have disappeared. I managed to find one of my items and it had sold. I was never notified or given my % of the sale. It’s like they stole money from me. I’ve tried to contact them by e-mail but no one ever responds. I even filed a complaint with the BBB.
Maria C.
Never received my last order. Was charged for it , Have turned in to my credit card company. I am so disappointed,SWAP never answered my emails or calls. This use to be a great company, it was my favorite but no longer. Customer service is non existent. Proceed at your own risk.
Jacqueline K.
Which order Order 5999114045-18062219820?You canceled part of it. I returned the shoes- no credit yet. Or order 5999114045-18101731480? I have never received notice of shipment, let alone the order. I have emailed numerous times and no response. I even called. No response. Contacted BBB, no response. Swap owes me $11.04 for the returned shoes and $14.64 for order ending in 480, never sent.
Annoyed C.
I've tried multiple times to contact support about the issues with my order but I have yet to receive any response. It's been 4 weeks! I've been a customer for years but I will not be making any more purchases
Cheri B.
Swap.com changed to a new platform and existing accounts couldn't be transferred. I have approximately $125 credit on the old account that can`t transfer because i have to create a new account. I was informed it was a downfall of the change. So basically swap stole my money. I give them 0 stars!
Toshia P.
It's been years since I've ordered from Swap and back then they were good. Now I feel like they scam people out of their hard earned money. It's nearly impossible to get anyone on the phone and when replying to emails, they send automated messages stating they have numerous tickets. It's been over 2 weeks and I haven't gotten any word in regards to my order. I definitely don't recommend this "business" to anyone.