Swap.com - Online Thrift & ConsignmentReviews of swap.com

You can find some amazing prices, but sometimes it's a gamble of what condition the clothes will come- they need to describe what is missing/stains/any damage in their descriptions but they never do! Plus their shipping is completely random. I bought 3 dresses a couple of weeks ago, and just received all of them. 1 came in seperate and within 5 days, the others cam in about 8-9 days after purchasing. Dress 1: in beautiful condition, except a button in the front of the v neck wrap part of the dress on the inside was ripped off- I paid $8 for it and it's a $350 dress so it's a minor inconvenience but a bit annoying that I wasn't told Dress 2: Came with dymoda.com tags? Which is another thrift online store so found that weird. The dress was perfect until I noticed 2-3 clasps of the same pattern and fabric of the dress were missing- one of them closes the neckline and without replacement clasps the dress will never be perfect. I will get a tailor to stitch the missing area closed but again this was not disclosed to me. Dress 3: This dress has probably been worn a good amount of times, but I have to say was in fact excellent condition. No stains, rips or defects at least. So that made 1/3. All 3 dresses I believe I bought in the "Good Condition" category, with one of them being actually as described. Disappointing that they don't list the flaws as it definitely would weigh in my opinion of placing the order or not. I placed an additional order the same day for a pair of designer heels. This was 2 weeks and 5 days ago- they still have not shipped. Because of both of these issues, I gave 3 stars.

have mostly always love this site but the processing speed (place order Dec 26,2021) and still processing. which is the longest i ever had to wait. Most likely will be my last time ordering, I order from Shein and as well and got my order in two weeks. sizing is sometimes off as well.

Bottom line is I am suspicious of people processing things, pricing them too low then just snapping them off eBay as soon as they list them, having a friend buy or they buy themselves. Thrift stores prevent employee purchases but I don't know if Swap can keep employees from unfair pricing and buying practices. I am not doing anymore business there. I "complained" to Swap via email (no one answering their customer service phone line) about them making all my newly listed items discounted to HALF OFF. No reply, and now nothing is being processed in my queue. You see, it's a Swap.com site policy that all sale promotions do not apply to Top Brands (ever) or to the New Listings (for the first 30 days) so all new listings should be sold full price only for 30 days. It makes no sense that my newly listed clothes, even most of the Top Brands, are all automatically going for half off! No response from Swap. SCARY. Top Brands priced at low prices then mysteriously marked half off on top of that- my profit is practically NOTHING on these! Here's the full story of how we got here: I bought quite a bit on Swap, having found them on eBay. I was too ill to keep up with selling my own smaller inventory on eBay, so I closed my "store". I found ThredUp payouts to be too small. I liked buying on Swap.com so wanted to sell there too, they have a better payout. But in 2018 into 2019 there was a stop on Inbound Shipments (AKA seller account s). So I waited, and waited some more. Finally in latter part of 2019 they opened back up to inbound shipments. Unlike ThredUP where anyone can send in a small bag of things, Swap seeks sellers with 200 + pieces maybe a few times a year. I was asked to send in a "test" box and mine was about 60 pieces. (FYI:They charge a flat inbound box fee no matter the size of the box, within their box size and weight limit, so use the biggest box and pack it to be as close as possible the max of 50 pounds.) My "test box" passed their "rejection" rate. (Rejected items can be returned to you for a small fee, or they can be donated by Swap. Where they go is anyone's guess. That's a concern.) A seller is notified when a box is enters processing, and again when items are "added to your account" which means photographed and uploaded into the online queue to be priced. Another concern is no warning that prices were assigned, and the items made available on eBay. That's because items wait in queue to be priced in between the "added to account" to "available to buy on eBay" step. It can take days or weeks, waiting to be priced and without warning your stuff goes live on eBay and snapped up instantly. That's where I get suspicion, that these are priced low and who else knows they are listed besides the processors, to be able to snatch up choice pieces priced low so darn FAST? Even though my first "test" box went ok I did have a small, niggling doubt about the honesty of the people involved. 2 items listed as fair condition and grossly underpriced, and sold almost immediately. A 3rd higher end 2 piece set never made it to be sold, but was definitely sellable. Unlike ThredUp, whose acceptance criteria is subjective (it isn't "current" or "desirable") Swap is objective. They accept anything (vintage, ugly, cheap i.e. from Walmart) - as long as it is clean and in good repair, they claim they will accept it. (After a few questionable rejects, one does wonder if they truly do donate, or if an unethical worker can reject and take it home.) Use the "Return Rejects" option to avoid that. So, I sent Swap 5 boxes in February 2020 and a 6th in March. Covid 19 caused them to sit months. Finally after 7 months come the notices things were added to my account. Now, October 14th - 6 large boxes processed, 215 items accepted. 73 still need photographed and uploaded in the queue to be priced. They are swamped with work, short staffed too. OK I get it but doesn't explain why selling half price and why (like before) some pieces are priced too low, and magically sold in hours (0 to 1 day). We have no chance to protest. I have called but no one answers. I have sent email asking WHY are all my New Listings and most Top Brands at half price, when unsold items almost a year old are NOT half price? No reply. They did reply to a 2 other emails about listing errors i.e. title was wrong. No reply to why all these BEST things went flying off eBay at rock bottom throw away prices less than $10 or $20. All prices unheard of when compared with like items on eBay, and sold within hours of appearing on eBay. Now with no reply made, all I can do is watch and take things back as soon as they go into the queue, and pay the shipping to get than sent back.

I have ordered in the past and when the items arrive, they have a bad smell to them.

Well I think Swap is ok for some things like, you do get some money for your items and it can come in Handy . But it takes long and often they seem to be not accepting more clothing. I used it and If you have anything you feel is special do not send it. I was surprised they did not sell some items, I thought were good and fashionable. The site has a great variety to choose from but since they do not post garment measurements;So some items I got I gave to my daughter she wears like a size 4 and it said large. I have told them they should do the measurements but they leave it up to the customer to know the size the brand puts out.

I have sent two separate boxes and will not be sending a third. In both boxes were brand new items that were missing or "donated". In the first box was a child's under armour sweat suit with the tags still on. The pants made it to pricing but the jacket didnt. I contacted them and was compensated for the missing piece. Good customer service in this situation. Second box, a brand new dress never worn beyond trying it on, was "donated". This time, i recieved a snarky reply and a phone number to call. I understand that not everything will be accepted, but brand new items going to the bin twice in a row? This seems sketchy. What else has been "donated" that i missed?