Swap.com - Online Thrift & ConsignmentReviews of swap.com

I've been ordering from and referring friends to Swap.com for several years, but have run into delivery and refund problems. This dates back to November of 2021, which I wrote off to the busy holiday season. A rather large order got as far as my local UPS hub but then was returned to the sender (Swap.com) with no explanation. Only a few of the items in that order have been refunded; the rest they are telling me I OWN, which is impossible since I never received them. After THREE tries with online customer service, I still don't have an answer to that mishap. More recently, I've experienced problems with slow delivery, and refunds on only some of the items I shipped back to Swap together in one package. I am owed over $100 in missing refunds! I am going to be contacting the corporate offices to address this because NOTHING is happening at the customer service level.

This used to be my go to online store, i swear.....not anymore had to get a refund through, Amazon Pay, after weeks of no goods, no emails or phone communication, i'm done.

I WAS JUST REJECTED AND KICKED OUT OF SWAP.COM ‘S PREMIER SELLER’S PROGRAM ! THEIR CLAIM IS THAT MY MOST RECENT BOXES OF ITEMS RECEIVED DID NOT REACH A CERTAIN REQUIREMENT PERCENTAGE RATE ! THE REAL TRUTH IS WHEN I ORDERED OVER $400 IN WOMEN CLOTHING FROM THEM AND RETURNED 98% PERCENT OF IT, BECAUSE OF POOR QUALITY AND ITEMS NOT BEING AS DESCRIBED! I PAID $400 PLUS, IN TOTAL FROM MY BANK ACCOUNT THROUGH KLARNA! I QUESTIONED SWAP.COM, ABOUT MY ITEMS AND MY ORDER, AND THIS WAS NOT ACCEPTABLE TO THEM ! THEY HAD TO HAVE BEEN OR GOTTEN UPSET BECAUSE OF MY HUGE RETURN ! THEY DID NOT COMPENSATE ME IN CASH, AS I PAID THEM, BUT IN STORE CREDIT WHICH I DID NOT AND DO NOT WANT ! I RETURNED EVERY ITEM BACK TO THEM, WITH THE EXCEPTION OF ABOUT FIVE PIECES, WHICH I WILL BE RETURNING TO THEM , OVER THE WEEKEND !! I PAID THEM OVER $400 CASH, BUT THEY HAVE GIVEN ME STORE CREDIT FOR ONLY $231.32 ! THIS AMOUNT, I DO NOT UNDERSTAND! BECAUSE OF THIS, I HAVE BEEN RELEASED FROM THEIR PREMIER SELLER PROGRAM! MY RELEASE FROM THEIR PROGRAM, CAME ONCE I STARTED TO BE A DIFFICULT CUSTOMER OR A PROBLEM , FOR THEM ! THE PERSON HANDLING MY QUESTIONS, ETC ; NAME IS PATRICK ! I HAVE BEEN A VERY VALUABLE CUSTOMER SELLING , MAKING OVER $20, 000 IN SALES! I HAVE PURCHASED AND DONATED THOUSANDS OF ITEMS , FROM SWAP.COM! I HAVE SUPPORTED THEM OVER MY MANY YEARS WITH THEM ! BUT, FOR THEM TO JUST JUMP UP AND KICK ME OUT OF THEIR PREMIER SELLER PROGRAM AND TO NO LONGER ACCEPT INBOUND SHIPMENTS OR DONATIONS , FROM ME , IS TOTALLY WRONG AND UNACCEPTABLE! THEIR ETHNICS AND PROFESSIONALISM “ STINKS “! THEY HAVE SHOWN ME THAT I AM A NOBODY TO THEM AND MY SERVICE TO OR WITH THEM IS NO LONGER NEEDED OR APPRECIATED! I AM VERY HURT AND BOTHERED BY THEIR PERSONAL ATTITUDE AND VENDETTA TOWARDS ME ! I WILL BE TAKING THIS FURTHER WITH THE BBB AND THE ATTORNEY GENERAL’S OFFICE ! I WAS TREATED POORLY AND I NEED THEM , SWAP.COM TO KNOW THAT THEY WERE WRONG AND YOU CAN’T DO PEOPLE THE WAY THEY DID ME, WITHOUT SOME ACCOUNTABILITY! AFTER ALL OF MY BUSINESS WITH SWAP.COM IS COMPLETED, I AM DONE WITH THEM ! THANK YOU, TRUSTPILOT, FOR ALLOWING ME TO VENT AND SHARE MY TRUE STORY TO THE BEST OF MY KNOWLEDGE! BARBARA ANN DORN

I've been a customer on swap for quite some time. It can be challenging due to the low quality pictures and limited descriptions but more often than not, this led to some happy surprises when the item I bought ended up being better than expected. Everything was fine until I had to contact customer service for the first time. It took half a day and the threat of a BBB complaint to get the error corrected. Even after the correction, one of the customer service reps kept emailing me to tell me I was wrong?? I literally had to tell him to leave me alone. Bizarre and upsetting.

I have sold over 20 items and have received $0.00. The fees just keep piling up and you never get out of the negative. I have addressed it with the company but received nothing back relating to the issue. BEWARE

This company has changed hands and changed policies numerous times. They often take longer than 3 months to list items that are sent in for sale. I sent boxes in May that have still not been listed (today is Sept. 2, 2017). They don't pay as promised - sometimes delaying payment for several days, as is what JUST happened to me. That is why I've decided to write this review. Every time I ask why payment is late, they say they are experiencing system issues. More likely it's cash flow issues, because this has happened to me several times now. They changed their policy recently to pay us on the 1st and 16th of the month. Yesterday was the 1st - their company is not in Houston, Texas, and the 1st of Sept. was NOT a holiday. Like I said they are claiming system issues (once again). Now they are saying we'll get paid on Tuesday, Sept. 5th - 4 days later than promised and per their WRITTEN payment policy. They also changed their policy to keep 80% of the profits on items under $10 - this is if you want cash and not store credit (they get 70% if you want store credit). Most average families are not going to have high priced baby items, so you are probably better off having a local yard sale, especially after subtracting shipping charges. I am no longer sending in items. They don't list them for months anyway, so what's the point. I am also no longer giving free word of mouth advertising like I used to, because now they are a horrible company for the seller. Also, one time I almost purchased 4 tunics, but I changed my mind and took them out of my online basket. Literally, for months afterwards I kept getting e-mail notices that I had left items in my basket. So I would take them out of my basket again, and a few days later I would get another reminder about the 4 items in my basket. This has gone on for months (seriously), and I'm still not sure if they consider my basket empty yet. They probably have good deals for buyers that aren't close to a local thrift store, but since I am I don't purchase from them. And I DEFINITELY don't suggest that anyone sell to them.

I have sent in several brand name women's items to swap.com and initially things were going well. But, recently I have found the experience less than satisfactory and will not continue. My most recent box had 25 items total many of which were designer and like new, swap.com rejected these items and 2 pairs of brand new shoes mysteriously came up missing. They have no idea where they are and there is no way to recoup my items or my financial loss for these items. Deal with them at your own risk. I no longer trust them to handle my items and will sell my designer clothing myself from now on.