Swap.com - Online Thrift & ConsignmentReviews of swap.com

On boy...! Lets look at the facts. My wife and I have been buying from swap for nearly 6yrs now. But over the past two years the merchandise has gotten progressively worse. Even below Goodwill and Salvation Army spects. The prices don't match the quality of the garbage they are selling. All this bullsh_t they have come up with concerning returns and shipping causes us to dis- continue our consumer relationship with this A_s of so-called company. BEWARE of this rip off game that they are playing. They will send you whatever they want to send you knowing that its incorrect. Remember only in house repurchase's. Don't even try to get help! They only employ the owners children and their friends to gather your paid choice of item to fill your order. Do you really think they give a damn about your order. H_ll NO! Believe me when I tell you, that Swap is at its end. Only if they lower the prices substantially can they remain in this market. Seeing now that Swap is surely being ran by greed. The previous owner's cared and offered a fair price and products.

I used to really like Swap but they have made some big changes. I placed an order and it took over a month to receive it. I tried four times contacting customer service and never heard back. Your phone line even said it had been disconnected. Also, when you try to log into your account you have to wait for a security code that takes up to 24 hours to come. When I finally did receive my order I tried to return the items that did not fit and was denied returning them. So now I have $75 worth of clothes that don’t fit. Some of my favourite clothing items have come from them in the past and they used to offer free shipping for returns. I will no longer be shopping with them.

I sent in a box over a year ago. I constantly asked for updates and haven’t gotten a response since they changed the site. They stole my items, gave me literally nothing for them and refuse to respond. Avoid at all costs.

I accidentally used the wrong address. I emailed them a few minutes later and they could not change it. Money lost. No refund.

I've used this site a ton and USED to love it. Gradually things got more expensive, free shipping amount went up, and they started charging for returns. I get it, and kept ordering anyways. However, apparently they were recently sold and the new company did something to the site where all account info was lost. I had almost $100 in store credit from returns and their support team is telling me they can't find an account with my email address. I even have a few inbound and return shipping labels that I sent to help them, which shows I had an account and has all kinds of searchable info, but they just stop responding and are not doing the right thing. Deleting these accounts without providing the same credits on the new account is THEFT. This company should have automatically added credits without people needing to write in, but they are shady. Avoid this company!!

We have sent over 10 000 pieces of Brand New clothing to Swap.com and sold thousands with them. SWAP.COM Charges upfront for every boxes sent in which means that they pay you for your sold items after that the shipping costs have been recupped. We had as of April 2023 over 1000 items left. Lately the company struggled and made mistakes with payments to consignors. They didn't pay us for sold items in MARCH, APRIL, MAY 2023. We are now out of over 1000 pieces of clothing and we are now forced to sue this company. STAY AWAY

I think the Swap.com is now a FAKE site. When I logged in, all of my saved items disappeared. They had no info of past orders on my account, and I could not put in my password. The look of the site is different and it functions better, BUT today, May 19. 2023, Google sent a warning out that the notifications they have sent out are suspicious. I cannot find the original site. I don’t know the term, but don’t use the site until the business has figured out the issue. I don’t know where to report. They won’t let me unsubscribe. Fortunately I didn’t give them any of my financial info, which “mysteriously disappeared” along with everything else except my email. BEWARE. They had no info of my past orders, nothing. I think the site is a fake

I have ordered twice from swap.com and both times a disaster. 1st order I made in Feb. 2023 never received the order and never got a response from customer service but because I paid thru amazon pay I finally received a full refund this month. 2nd order (not sure why I tried again) but I ordered 3 pairs of jeans 2 shirts first week of march, this past week I received 2 shirts 1 pair of jeans, so 2 jeans not in order. Jeans I did get do not fit they were not as described I requested a refund and just got an email they refunded 2 missing pair because they didn't have to send but refused my return. so there big "no hassle" returns, they'll make it rite is non-sense. customer service DOES NOT EXSIST WITHIN THIS COMPANY!!! I have never gotten a response from an actual person its all automated so you can't ask questions or return any info per that email you have to start a whole new request thru there website. Its a nightmare for something that should be so simple. Since they rebranded themselves they are not the online resale shop they once were