Swap.com - Online Thrift & ConsignmentReviews of swap.com

The issues I will address here are regarding items from more than one order. I am finding there to be issues with most every order anymore. Items are, all too often, misrepresented on the description of the item. An item I am returning from this order was identifed as being a (man's) size extra-large. The label is clearly marked as a size 50-52! Jeans ordered before this last order came with grease marks on them. My husband liked them so I worked my magical laundry skills to remove the grease. Slippers purchased were coming apart on the bottom, something not able to be seen in the on-line photo. The sole quickly separated from the slipper itself after wearing them three times. I am presently undecided about shopping with Swap again. They do have some wonderful items to purchase. I have been very pleased with many of items, most actually, but those bad ones surely have discouraged me.

I got items that I didn't order and didn't get items I did order. I email swap and still haven't a response back from them. I understand ticket volumes are high but it's been a few weeks and still no email back.

I want to start out by saying I Love Swap! The reason for my low stars is because this order had a dress that had been altered. Sides taken in and hem cut off and home stitched. They don’t usually send altered clothes. The rest of my order was great! Thank you!

First of all I'd like to say, My order was what I expected. I was not happy with Swap for taking a shirt out of my order after I paid for and awaiting shipment. I've been shopping at Swap.com for 5 or 6 years and have always been pleased but now they have the app and half of it doesn't work nor can I use the internet to shop at this site. I'm not pleased about that!

Seems there is always one thing that has been mislabeled. I know enough to watch for this, but it gets me everytime! This time it was shoes that said size 8, clearly not. Oh well, ya play, ya pay.

In years past I would have given you 5 stars. I have been a SWAP customer for some time. . I had always been happy shopping at SWAP. I was always pleased with what I bought and rarely had a problem with returns. the last few orders I've placed have had incorrect items and have taken longer to reach me. when I first shopped at Swap returns were very easy through FEDX in a nearby Walgreens. I could drop off my return and grocery shop nearby. Then came UPS I am a partially handicapped senior lady now and it is not convenient for me to drive to a UPS facility. I have to bother my son in law to take my return for me which I don't like doing. I was able to mail the last few returns but not this last one. I am at the point that I am going to have to redeem what credit I have coming and shop elsewhere where returns are by US mail.

Free shipping should be available for a $75.00 purchase - $100 is too high. Also, it is more difficult to buy items, because return shipping is now being charged. People cannot buy items they might like because you must pay to return any item that does not fit.

You can find really good deals on Swap, however not problem free. I have often purchased items that are not the condition as described and were clearly used/worn/soiled/damaged when the description given was "like new." Returns and refunds take a long time and now they charge $4.99 for each refund even if it was their error (i.e., wrong item shipped) even though they make it seem as free. Still waiting for refund a month later.