Swap.com - Online Thrift & ConsignmentReviews of swap.com

These people are thieves. Do not use your own money to send them clothes that they will never pay you for. Period.

Worst place to sell anything. They used to be amazing but decided to apply new rules to items I sent in before the changes. There are other complaints. Do more research and you'll see how bad they are. I am now losing money on items they hold hostage for a fee to send back, even though I sent them in before the changes in terms and conditions. That's breach of contract. Don't send anything to them. They will not impressed you. I hope I save at least some people from making that mistake.

I USED to love this site....used items and you could sell your items of clothing too...THEY GAVE MY $$ TO ANOTHER PERSON W/A DIFFERENT EMAIL ADDRESS AND WOULDN'T COP TO THEIR MISTAKE...hence causing lots of anger....I sent 12 items to sell, all sold, I got 7.00 for all...in payments...WHAT A LOUSY PLACE!!! SLEAZY AND CORRUPT!!! (some of the clothing shouldn't be on there, worn at least 10 yrs...)

They will outright steal your clothes. I've sent in a few boxes and there's 1/3 of clothes that just magically "disappear." I keep a manual list, as well as photos, of all the clothes I send in. The workers there just take whichever items they like. Most of the "missing" clothes tended to be the new clothes, with tags on them. Then, the stuff they don't steal, about half of it gets rejected, even though they are good quality, like new or very good items. They also on purpose list them incorrectly. Too many are mislabeled to be an accident. Many are brand NEW WITH TAGS, and it's listed as USED. You can't miss the tag. Even the photos they took showed the tags. Even if they don't steal your clothes, or manage to not mislabel, they sell your clothes for next to nothing. And by next to nothing I mean literally NOTHING. I've had several items that sold where I received ZERO dollars. And the ones where I do receive money, the payout is pathetic. 30c and 75 for some items. They were completely unworn sweaters. I had a very nice sequin dress that was brand new with tags that I received a whopping $1.12 for. This place is a complete SCAM. They outright steal your clothes and pay you next to nothing for an ENTIRE BOX of clothes.

Note that most bad reviews are from SELLERS. That's for a reason, do not sell on SWAP.com. Like others had reported I was extra careful to review all items I sent out. They rejected 72%. Because my family is from France we got for my daughter super cute clothing from various popular brands. No stains, all in perfect condition. On top of that they have such high fees that you only get a few dollars back. This is a total waste of time. I would love this company to be audited to see where all the clothing supposedly "recycled" goes. I am totally convinced that it is resold to 3rd parties that sell for much more than what swap.com sells for. I will never recommend this site. It definitely lacks transparency.

I previously wrote a positive review about Swap.com, but now I can't recommend this company as a great place to shop for second hand clothes. My reasoning for changing my review is that I recently ordered clothes that were supposed to be "New with Tags" or "Like New." Well, to my astonishment when they arrived they were new, but what made me just say no more Swap.com was the dog or cat fur all over the clothes I had purchased! Seriously! Do the employees there just not care that they are selling people clothes that looked like "Felix the Cat" had rolled all over them? I understand these are used clothes or clothes that have been sitting in some lady's closet, but quality control should be in place at Swap.com. No way would I feel comfortable giving people clothes with my pet's fur balls on them and neither should this company. It is absolutely a lack of good morals to sell customers items labeled new, when in fact, they are just clothes that need to be disposed of and recycled. Of course, somebody may say, "Why not just wash them, they are from a used clothing shop." My remark back would be, "That is beyond reasonable, as I paid money for the clothes and expect them to be in "New Condition" and without Lucky's undercoat pinned into them!" So, anybody who is interested in second hand clothes and loves the idea of Swap.com needs to look elsewhere and just go in person to the thrift stores and consignment shops. At least, you know what you are purchasing, as you can see it and not rely on some employee in a warehouse to label items correctly. My lesson was learned and I feel it necessary to pass on this information to other people. Also, the clothes are priced too high without coupon codes and you can buy new clothes at stores for cheaper, especially during sales and with store coupons. It's a bit ridiculous to sell used clothes for the same price as department stores. Another con is the fact that they don't give you a return label to return clothes or a bag to send them back in, which can cause issues for some customers, who Swap.com expects to just print out a label. Easy peasy, huh? Most legitimate companies provide, at least, the return labels. The idea behind the company is awesome, but the people who work there are less than admirable. The 1 star rating reflects everything posted above.

I would give this app 0stars but wasn't a option. A good friend referred me to this app because I was looking for my teenage daughter a couple of cheap pants. He told me his wife uses it often to find nice cheap women clothing and if I use his referral code he sends she would get a referral gift. So tried it out he just informed me that they sent him a email saying he wouldn't get the gift because the purchase wasn't qualified. Why? I spent over $60.00 because he recommended them. They're a scam! I won't be using or recommending anyone to this app. They treated my friend terrible so I know they don't care about anyone else. 0 stars

I sent a box of items to consign with swap on September 29, 2017. There were over 75 items in the box of boys & girls childrens clothing. The box was confirmed delivered via swap.com prepaid fedex shipping label. After 3-4 emails to their customer service department, and via twitter - my consignment box has still not been processed. It is now December 14th, 2017 - nearly 3 months later - I have no items, no money, and now no communication. I feel completely ripped off and I am out everything! Take your consignment items elsewehere!! You dont want to do business here!