Swap.com - Online Thrift & ConsignmentReviews of swap.com

Terrible company. There is not customer service if you have an issue. Do not shop here

This is a review of their selling requirements. The fees are OUTRAGEOUS! $14.99 taken out of your sale for shipping cost and $12.99 for rejected items shipping cost. Also, 30% plus $4.95 for sales more than $8.00! You'd be lucky to earn a nickel from this rip-off. Perhaps buying here is ok. But just like eBay, if you try to sell anything, beware of the FEE MONSTER!

Fulfillment time is extraordinarily long and as of September 2021 they're still blaming covid, ive been waiting over 2 weeks for a current shipment to leave their warehouse. Also, the price of the brand I shop there for has doubled over the last few months, its getting to where I should just wait on that brand to have a sale then order directly from them, from people who can actually deliver

Orders a dress jacket it is still labeled as processing even though it arrived to me and it was labeled as good condition which meant it had no stains are defects. This is false as when it did arrive it did have stains and when I tried to see if I could return it the item was still labeled as processing and my order could not be found on their return system. So this is the first and last time i buy from this place. Buyer BEWARE! I also tried to email them and it has been a week and a half and still have not heard back. Sooo theres 33 dollars down the drain. I prefer THREDUP 1000%.

I shopped here for the first time about a month ago. I ordered 3 items. All 3 had great prices, and 2 were in good condition, but 1 item ( a shirt) had a hole in it, which was undisclosed in the description. They refunded my money plus shipping for the damaged item, and I was satisfied with the resolution. I placed a 2nd order (pair of jeans) a few weeks ago. They arrived with a hole and glue stains (again undisclosed). I was asked to ship back and I'm still waiting for my refund. I question the quality control, and lack of live customer service. I will not order again, it's not worth the hassle.

awful client support. I considered SWAP Customer Service a few times with respect to a shipment however I didn't answer accurately. No reaction at all but to request that I survey here. Try not to ask here once more.

Horrible customer service. I contacted SWAP multiple times about a shipment that was incomplete. 2 pajama tops no pajama bottoms on “ new with tags”. No response whatsoever except to ask me to review here. Never ordering from here again.

As a first time customer, I clicked on their "40% off order" in exchange for giving them my personal information- email address and cell phone number. Two major problems: First, the code I was given was bogus- it did not take anything off my order. Complained to customer service and they credited my debit card, but only for part of what they owed me claiming that part of my order did not qualify for the discount. THERE WERE NO EXCLUSIONS DISCLOSED BEFORE I GAVE THEM MY PERSONAL INFORMATION. When I complained, they have refused to respond. I finally had to file a complaint with the BBB all for $38 that they owe me. Very unprofessional and dishonest seller. You will have much better luck at thredup.com for gently used clothing. Clearly a dishonest bait and switch tactic by swap.com.