Swap.com - Online Thrift & ConsignmentReviews of swap.com

My account is a mess. Last two orders missing items. Will find a way to actually speak to SWAP. No more emails.

It has been 21 days since I gave Swap.com my money. Still have not received my order although I have been assured it’s on its way. I won’t be using them again.

Swap.com needs to require higher standards on their products. The garments stink. I have order several times and received dirty clothes. There is nothing more disgusting and disappointing than opening the little smelly bags they send. Also! You WILL RECEIVE ORDERS that conveniently have your favorites just dissappear from your order and THEY DO NOT NOTIFY YOU BEFORE SENDING YOUR ORDER. YOU JUST DONT GET IT. Weird. It's hit or miss. The prices are NOT THAT GREAT. THRED UP ROCKS! Thred up has MUCH HIGHER STANDARDS....and you ALWAYS GET WHAT WAS IN YOUR CART AT PURCHASE. ALWAYS!

still have not receved my entire order missng coats pant shorts shoes with no explanaton of what happened these items were gfts that need by august 12,2022 also need to return tems that are too small have addressed these concerns in prevous messages with no response swap used to be my go to for clothing and shoes but order fulfillment has drastically declned i receve boxes that are not even secured properly VERY UPSET/ANGRY/DISAPPOINTED

I've been shopping on Swap for about 3 yrs now. At 1st it was good but in the last year, I've ordered lots of stuff that were advertised as XL adults but were kids clothes. Also to return anything now (sized wrong or not as advertised) Swap won't pay for return or credit your account so I'm not ordering. The shoes that I ordered last were narrow, not as advertised so I can't wear them & I refuse to pay return shipping! That's my final order!

I'll never order from swap.com ever again..unprofessional customer service, inconsistency when it comes to orders; just a big fat NO! From me and my family. Not worth the headache

Very costly experience with all the shipping fees. Every time they made an error on their end (selling me things they didn't have or sending me badly torn clothes) I had to pay for the shipping fees. They also wouldn't return the money to my card when they made a mistake and only would give me store credit. Which sucks since they kept selling me things they don't have and each new ordering paying shipping fees to get and send back. Customer service was not speedy either. Would not recommend to anyone. Support local businesses

Orders are slow to process. Credits are not easily given even after months and years after a return. No refunds back to your payment method. Credits just sit in account.