swandorhotels.comReviews of swandorhotels.com

- Most of the staff do not speak or understand English, which was a problem when trying to make them understand the concept of allergies. They do not go above and beyond to help, as you would expect from a 5- star hotel. They just do the bare minimum and hope that you don't notice! - My children have allergies. Guest relations gave me an allergen card and told me to use it to look at food labels and see which food they could eat. Not all the food items had labels with allergen numbers on. Sometimes the labels were placed with the wrong item! - Cross-contamination: kitchen staff were cooking food containing egg in same oil as food not containing egg. They were using same spoon for egg containing item and non-egg containing item. - There was a huge selection of food available, but mostly repetitive. - Children were touching fruit and dessert items and not taking them onto their plates. - Flies were flying over and sitting on uncovered fruits. - There was only one evening entertainment during our 5 day stay. - The overall cleanliness of hotel was not 5 star. Our room was never hoovered or floor cleaned. We were sometimes not given any extra toilet rolls. Just the one on the holder. There were glasses in communal areas left there for days. - The mattresses and pillows were too soft. It felt like they needed upgrading. We did not feel welcomed or valued. My child with allergies hated her experience, as she could only eat chips and sausage for breakfast, lunch and dinner! Won't be coming here again.

Pros: •Staff were friendly •A wide selection of food, not always the same •Big room (ours was a triple room with 1 double bed, 1 single and 1 sofa bed, which we used as a bed) •Spacious walk-in shower Cons: •Not many of the staff spoke/understood English. •They do not understand the concept of allergies/cross contamination. My child has allergies. I was given a card with allergen numbers on to show kitchen staff. Kitchen staff did not know what the numbers represented. They had to call their supervisor or look up the numbers. This was time consuming. The nuggets that contained eggs were cooked in the same oil as the chips that did not contain egg. Luckily I did not have to administer an EpiPen on my child with a severe egg allergy! One of the handful of items she could eat was chips and that was being contaminated! We spoke to the restaurant chief (Adem Kocer) and the head chef. We devised a plan that Adem would always be present and I was to find him and tell him what my child wanted and that food would be cooked in the kitchen for my child and given to her. Due to the fear of having an allergic reaction, along with the fact that most of the items contained her allergens or staff didn’t know if it contained her allergens, she stuck to chips and sausage for breakfast, lunch and dinner. The chips used to take 20-25minutes to be cooked and brought to us, by which time the rest of us had eaten and my daughter had watched us eat. Adem was not always in the restaurant and I had to look for him or wait for him or another member of staff to come and help me. This would take up to 10 minutes each time for breakfast, lunch and dinner! •The fruits were uncovered and had fruit flies sitting on them. •Children were licking fingers and touching all the fruits and the dessert items. It would be a good idea to have staff stationed there to keep an eye on food hygiene. •Breakfast started at 7am but not all items were ready/cooked. •The food name labels with allergens were not there or put in the wrong place. •Our room had 4 people staying there. The cleaner would make 4 beds, but leave 3 towels! The didn’t clean the floor. •The overall cleanliness of the resort was not 5-star worthy. There were wine glasses on the window sill by the elevators on our floor for days and were still there when we checked out! The kids’ indoor play area was dirty.

Stayed at swandor Antalya what an amazing hotel , staff fantastic friendly and the cleanliness off the whole hotel amazing ! Pools great and kids loved the slides , entertainment every night brilliant kids club superb , and the beach great to have on site food too much to choose from but great choices never went hungry !

I arrived at the swandor top palace lara beach 9th April for 10 days the hotel looked very nice as did the room and the complex I will say I do not believe this hotel should be graded as a 5 stars, I am not a beer drinking but my partner is an we were shocked to find that they only had 1 beer on draught EFES, if you want other beer (miller, Corona and heniken) it was available at 6 euros a bottle when it only cost £9.00 for 6 in the local super market (we did buy some from there), this was the same for things like Jack Daniels and Grey Goose Etc, all other drinks were free. There was not entertainment until the last few days, apparently its starts on the 16th April and the entertainment was not that good the best was on our last night they opened the club Xone this was amazing for all the family. House Keeping - on a few occasions late afternoon I had to asked guest relations if they could get house keeping clean our room even though we left the light on to say make up room and to be honest not once did they use a hoover, we had to ask for coffee and milk constantly, there was a empty toilet roll under the bathroom unit, I purposely left it there to see if it was cleaned and it was still there on our last morning. On the second day I had a packet of menthol cigarettes stole n from our room, i did not do anything about this but I guess they stole them because they are forbidden in turkey apparently, anyway roll on a few days and and I had my prescription Medication stolen, this is where guest relations come in. The night before me medication was stolen Guest Relations Manager William and Hasan (new bee) came and asked us to do a good review of the hotel and them as he had helped me we my daughter has prickly heat, we really felt pressured into do this my daughter and friends daughter included they even took our phones and started doing them for us, I deleted mine and my daughters the next day. Once I noticed my medication was gone I went to Guest Relations didn't get her name but she told me the staff wouldn't take anything and I must have moved them I explained that they had been in my bag up until evening before they had disappeared and they I had put then on the table, I told her what they were she said oh we have to investigate this then sent me a text to say they had my medication when I went to see her this was not the case and just point blank said we don't have them and the staff would not have taken them and I could get some more if I went to the hospital and pay for a evaluation and a prescription and I then to go to the chemist to get them not helpful, Guest relations I felt that they didn't care. The day before we were leaving I get a note posted through the door to go and pay my bill as my partner had has a few millers I thought it was that but no they presented me with an invoice all in Turkish. I was told I had to pay £76.00 for damages to duvet and duvet covers, pillows and towels I asked them for proof they showed me a photo of bedding on the floor which they said had blood on it, but I was sure this was not my room, they said it was and if I didn't pay they would call the police I paid and went out to ask my daughter, partner and cousin, I went back to reception with my cousin and asked for the invoice to be translated it had a different room number to ours when I said this isnt my room they then tried to tell me I had a 2 room which I didn't, they eventually refunded my money but no apology given nothing. On our departure day I had to pay for the millers they wouldn't even offer them as a good will gesture. I WOULD NEVER STAY HERE AGAIN, YOU WANT 5 STAR GOT THE ANOTHER HOTEL

Kept having to go to reception to request anything. This was very inconvenient. The AC in our room intermittently stop. I found the beds very uncomfortable. Resort prices that were not inclusive were extortionate. Overall the experience was poor and not value for money!