swandorhotels.comReviews of swandorhotels.com

We arrived at Swandor in Antalya late evening on the 21st June. On arrival we were greeted by 5 porters and a warm welcome. On first impressions we were happy. We were escorted to our room with our bags. Kids loved there room especially with it having their own mini fridge. To start with the positives: Great slides for both adults and kids. Lovely building and surrounding gardens. The beach was really nice. Negatives: Glass around pools Rude staff, (over worked and lack of staff) Pool bar floor was a constant hazard because of water on the floor. Carrying glasses back & forth meant you had to he extremely careful not to slip. Cleaning was an issue in our room, 10 days of same bed sheets, smashed glass left on our balcony floor for a week. ( cleaner definitely didn't clean outside) The most important part of your holiday is food, we where extremely disappointed. Every night was the same food. Compared to other 5* I've stayed at this had to be the worst in terms of food. If you want a decent a meal then turn up at 7-30pm it's meant to be open until 9pm. We went down with the kids at 8pm on wards, and there was nothing left. Literally nothing, you had to search for a table, then had to set your own table due to lack of staff attending to service the tables. We then had to search for cutlery, then go and find what ever food was left. This made evening times more stressful than enjoyable. If your expecting table service then think again, you have to get these yourself. My advice is you tip a couple of waiters on an evening so you get better service. There was a lovely waiter we met called Ismile ( think that's how you spell it). Live music was good on a 3 occasions. The Entertainment could be better! I think they need more day time acitivies for all ages. Would I stay again? Absolutely not. If you want 5* then go to Melas Antayla.

During our recent 14-day stay at Swandor Hotels and Resorts Topkapi Antalya, we were extremely disappointed with the overall experience. Despite our expectations of a luxurious getaway, the reality fell far short. From the outset, it was evident that the hotel's claims on their homepage were misleading. The promised luxury amenities and activities were simply not delivered. Instead, we were left to entertain ourselves with board games and sporadic live music that predominantly catered to Russian tastes. This monotonous routine left us feeling frustrated and unfulfilled. Seeking resolution, we approached the manager, but to our dismay, our concerns were met with indifference. It was clear that they lacked genuine care for guest satisfaction, leaving us feeling unheard and disheartened. Before our arrival, we had inquired about the inclusion of the New Year celebration. However, to our disappointment, we were unexpectedly asked to pay an additional charge to attend the gala. This blatant inconsistency further soured our experience, as it contradicted what we were initially led to believe. Additionally, we had an alarming incident on our second day while enjoying the beach. We witnessed hotel staff disposing of leftover breakfast items into the sea, resulting in us swimming amongst floating bread. When we expressed our concerns, we were met with a flimsy excuse suggesting that it was a cruise ship dumping the bread. However, as eyewitnesses, we know for certain that it was the hotel's actions. This blatant disregard for environmental and guest safety was deeply unsettling. Furthermore, the hotel staff's service was consistently slow, especially during the evening hours. It often required persistent shouting for assistance, making the dining experience more aggravating than enjoyable. On a slightly positive note, we must acknowledge that the rooms were nice, and we were fortunate to experience pleasant weather during our winter stay. Also the food was good. Regrettably, we must assert that the hype around Swandor Hotels and Resorts Topkapi Antalya as a luxury destination is far from true. Our experience was marred by false marketing claims, poor management, environmental negligence, and subpar service. We sincerely hope the hotel takes our feedback constructively and works towards improving the overall guest experience.