swallart.comReviews of swallart.com

If it were possible to give this company a negative rating I would. I ordered a painting in April and never heard back from them. When I finally got a response from customer service, they sent me a bogus FedEx tracking number stating the package was in a crate in California and once the crate was opened, FedEx would update the tracking. I contacted FedEx and was told that the tracking number wasn't real and that they don't open crates. I continue to go back and forth with customer service from Swallart and they are very rude.

I spent nearly $200 on a 12 x 36 inch canvas 3 weeks ago and have heard nothing from them. There was no estimated delivery date prior to purchasing but an auto email went out saying it could take up to two month before even being shipped which would be another 2-3 weeks. The email also stated it might be even longer than that because Covid they can't have too many artists in the studio. It's just a screen print on canvas. How would this take three months? Have not been able to get ahold of anyone, requested refund, nothing. SCAM!

Have contacted this business 3 times to ask a simple question regarding thickness of canvas. Each time I emailed and auto generated response was received, telling me someone would be in touch within 48 hours. Never happened. On the 3rd email request, I specifically said if I did not hear back from them by 04/23/21, I would submit bad reviews on websites and report the business to the BBB. BAD BUSINESS.

I ordered a canvas for $270 and this China made canvas artwork is the worst quality and most expensive canvas art that I have ever purchased. I have purchased 8 other canvas art pieces from a variety of sellers and all the sellers canvas artwork is beautiful. However, Swallart.com is completely low end garbage (made and shipped from China). I tried to get a refund and they told me that they will not give me a full refund (65% refund to be exact which is a JOKE!!!) It cost them 2$ to make in their China warehouse. Save your money, time, and future headaches and go on Amazon or CanvasFreaks to find true art and a legitimate company who cares. I purchased multiple pieces from those 2 sources and the price was more than half the cost of SwallArt.com and true professionally made pieces. SwallArt.com is scam and sends garbage for more than double the cost of other companies.

Advertises to be a US company located in NY with fast shipping. My order... from CHINA took 2.5 months. No phone number listed on website. In emails I requested someone call me after 1.5 months of waiting and no one ever did. The art was described as a painting. It was a photo on canvas. Canvas is very cheap and not even staples appropriately along the back. When you hold it up you can see the shadow of the wood through the canvas. The wood is super thin and flimsy Def not worth the $300 I paid!! The hanging device they applied on the back of my middle canvas was placed on the bottom. Clearly they didn’t align the pictures before placing, so now I can’t use those bc the pictures won’t match and if I use the other 2 they will hang at different heights. Very disappointed this was not as advertised. Beware!