Swain Destinations Reviews | Read Customer Reviews of swaindestinations.com

Swain DestinationsReviews of swaindestinations.com

4.9220 reviews
Activities & Tours
Haverford, Pennsylvania

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Swain Destinations

About Swain Destinations

Master Designers of Luxury Travel for over 35 YearsSwain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice."Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.

Swain Destinations (swaindestinations.com) has 220 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: swaindestinations.com
Website: swaindestinations.com
Category: Activities & Tours
Location: Haverford, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Swain Destinations reviews

220 approved reviews, newest moderated first

Kerry
Dec 13, 2017
Swain was very easy to use
Swain was very easy to use. My consultant, Kathryn, was a pleasure to work with and understood the desires of my client. She organized the perfect vacation.
Response from Swain DestinationsDec 19, 2017
Dear Kerry, Thank you for sharing this review and we are so pleased to hear that you enjoyed working with our consultant, Kathryn, on your clients' recent vacation to Australia. We look forward to the next opportunity to assist you. Kind regards, Barbara Rake Customer Relations Manager
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Linda L.
Dec 13, 2017
The direction and assistance I received …
The direction and assistance I received from Ian Swain for my group of 7 was spot on. Though they ended up changing out 2 tours while there, the tours booked were what they originally requested. The clients commented on the great serviced from Canterbury Trails guide, Irene, as well as the last 2 Luxury Lodges they stayed, Otahuna and Blanket Bay. I had an unusual request for stocking a villa for their stay in Blenheim and that was done efficiently through Swain and Canterbury. Absolutely no complaints with the service. Ian responded to me even if he was traveling.
Response from Swain DestinationsDec 14, 2017
Dear Linda, Thank you very much for taking the time to share this wonderful review, which really highlights the "hands-on" style of our fearless leader at Swain Destinations, Ian Swain. He is still as passionate today as he was 30 years ago when he started this company, and is always there to ensure all of our agent partners and travelers are well taken care of. Irene at Canterbury Trails is one of our long-time partners in New Zealand, and it's so nice to hear that she took great care of your clients, and accommodated their special requests. Thank you again for sharing your feedback, and for your valued support. Kind regards, Barbara Rake Customer Relations Manager
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Cindy
Dec 13, 2017
I think this is for the India trip?
I am not sure which trip this rating is for, but I think India for Girdley. I thought Bela was ok. She could have been a bit more informative on crafting the itinerary in that my clients stayed 2 nts at the Camel fare in Pushkar but could have done it in 1. So my clients left early and paid an additional $750 for 1 night at Udaipur instead. THEN Bela didn't even inform me of the change which was a bit embarrassing when the client told me. I would expect someone at Swain would have advised me. Bela did, after I called her out on it, apologize.
Response from Swain DestinationsDec 14, 2017
Dear Cindy, Thank you for taking the time to share your feedback on your client's recent trip to India. We are sorry to hear that you were not entirely pleased with the service you received on this occasion, and that your clients incurred additional expenses while traveling. Our normal recommendation for travelers wishing to experience the Camel Fair in Pushkar is to stay two nights, so clients do not feel as if they are rushed, seeing as there is so much activity at the fair. We do realize that every traveler is different and appreciate that the Girdleys felt the one night was sufficient. Please accept our sincere apologies for not notifying you at the time the itinerary alteration was made as you should have been apprised of the situation immediately. This is an unusual oversight on our part and we regret the inconvenience caused. If you would like to discuss any further, please don't hesitate to let us know. I can be reached at [email protected] / 1 800 227 9246 ext 206. Thank you again for your feedback, and for your continued support of Swain Destinations. Kind regards, Barbara Rake Customer Relations Manager
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Leslie
Dec 13, 2017
Swain is a dream to work with
Swain is a dream to work with. I have dedicated regional experts for Australia/New Zealand, South Asia and Africa and they are always my first choice for ease, thoroughness and competitive pricing.
Response from Swain DestinationsDec 14, 2017
Dear Leslie, Thank you so much for your review! It is always our pleasure to be of assistance to you, and we are so grateful for your continued support. Kind regards, Barbara Rake Customer Relations Manager
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Kim
Dec 8, 2017
SWAIN = GREAT SERVICE!
Great service, amazing destination knowledge, Swain is my go-to for AUS/NZ and Tanya is the BEST!!!
Response from Swain DestinationsDec 13, 2017
Dear Kim, We are thrilled to be your "go to" for Australia and New Zealand, and would have to agree with you that Tanya is the best! We are very fortunate to have her on our team here at Swain Destinations. Thanks so much for your continued partnership. Kind regards, Barbara Rake Customer Relations Manager
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Mr. & Mrs. G.
Dec 8, 2017
Great place to book a destination.
I have recommended and used Swain for a couple of trips and they all were fantastic. The company and agents are very knowledgeable, helpful, and courteous. If a trip in the future requires assistance, they will be the first agency I would call for advice. Our recent trip to India and Nepal could not have been more perfect.
Response from Swain DestinationsDec 13, 2017
Dear Mr. & Mrs. Groh, Welcome back from your recent travels to India and Nepal, and thank you so much for taking the time to share this wonderful review. We are thrilled to hear that your trip went perfectly, and we look forward to being of service to you in the near future on your next exotic travel adventure. Kind regards, Barbara Rake Customer Relations Manager
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Maryellen
Dec 8, 2017
Very impressed and satisfied with the …
Very impressed and satisfied with the staff especially Donna Van Buren. Found staff to be cooperative - knowledgeable and very helpful.
Response from Swain DestinationsDec 13, 2017
Dear Maryellen, We are so pleased to read your wonderful feedback on working with our staff here at Swain Destinations, particularly with our consultant, Donna Van Buren. Thank you so much for sharing your review, and for your valued partnership. Kind regards, Barbara Rake Customer Relations Manager
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Jeanne
Dec 7, 2017
Great agents
Great agents
Response from Swain DestinationsDec 13, 2017
Hi Jeanne, Thank you for your comments. We continue to be very proud of our knowledgeable, helpful and professional consultants here at Swain Destinations, Your partnership is very much appreciated. Kind regards, Barbara Rake Customer Relations Manager
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