SvetnessReviews of svetness.com

So, we asked for a trainer that is Christian and would pray with us before sessions only to get a call from them after paying for a 3-month contract saying basically that this isn't going to happen. The trainer was good and knowledgeable about the things my wife and I would ask when it comes to working out and the body, but the business itself is bad. We told the person doing our intake that we (my wife and I) would do a three-month contract but my wife would maybe stop after month two depending on her pregnancy. The 3 months were almost over, and they sent us a bill for another month claiming we had to send a cancellation of contract 30 days before our last session or something or we would be billed and have to continue with the contract. I told them that I wasn't aware of this and I don't want to continue services but I'm still being billed. At this point my wife cannot participate either and they want to bill me for both of us even though the contract is up. Then I get some message saying that I can pay half of the full payment but have no services. I told them I would do that, but I can't pay until next month. Then I got another message saying that this is only available if I today and that I would have to pay in full for a service that we don't want or are going to even use. I'm not even mad at this point I'm just disappointed in myself for making the decision to use this company when I could've gotten a better price and better results elsewhere. I would not recommend this place to anyone and the only reason it got one star is because the trainer.

Trainer and his timelines

I signed up with Svetness in late May 2026 for in-home personal training, a joint engagement with a friend. Before signing, I had a detailed onboarding call with their fitness coordinator, where I explained our goals, schedules, travel dates, and the fact that we are both navigating perimenopause and wanted a trainer experienced with the hormonal, metabolic, recovery and body-composition changes that come with it. She confirmed she had documented all of it. What followed: Billing began before service did. Automatic biweekly charges to my credit card started June 1, before any trainer had been assigned to us. In total I paid $2,180. The trainer assigned was not a fit. He was pleasant, but during our sessions he told me he was a boxer by profession and had joined Svetness the week before being assigned to us. He also told me he was paid $40 per hour while we were billed $109 per hour. He missed a scheduled session without notice, days after we had planned the full schedule together. Then he texted that he could no longer keep our agreed time and proposed we drive to San Ramon and train on his morning schedule instead. The service I purchased was in-home training on our schedule. We completed 6 sessions. That is $654 of service against $2,180 paid. I asked to cancel during the week of July 10, and have been asking ever since. By email and by phone. I was passed from department to department, each taking my information and telling me it had been escalated to resolution. Nobody followed through. It is now September 22. That is more than ten weeks of cancellation requests, with the automatic charges continuing the entire time. The contract enforcement came only after I refused to pay for their error. When I told their Client Success representative that Svetness had made a mistake in trainer selection and I would not pay for them to correct it, I received a long email citing section 3 of the agreement, "FULL PAYMENT," and an early-termination buyout. That email also told me perimenopause had been "noted as one aspect of your overall health and fitness goals, rather than a specific requirement," and that their records did not show I had asked for a trainer with relevant qualifications. At no point did she acknowledge that the goals I signed up for had not been met. So I went back to the coordinator who took my original call. On September 15 she wrote to me that she had personally reviewed my onboarding notes, quoted back the exact language she had entered into my Svetness profile about both of us navigating perimenopause and needing support with hormonal, metabolic, recovery and body composition changes, and told me: "I do not want to tell you that this information was not provided to our team, because it was." She apologized for the disconnect. I have the screenshots. Only then did anyone admit the error. A Solutions Specialist emailed to say that after reviewing the original enrollment call, they understood my request "was not accurately carried into the matching process," and they wanted the chance to correct it. I declined and asked again to cancel. He asked for a call. I gave him my phone number the same day. I have heard nothing since, and his number does not connect when I call it. The invoices never stopped. I had to block the charges through my credit card and file a dispute, which is pending on two $436 transactions. I continue to receive daily overdue notices, along with the warning that if my account goes to external collections I may owe "$500 or 35% of the outstanding balance, whichever is higher," plus attorney's fees and court costs. The pattern I experienced: the company admits nothing until you produce its own written records, and even then the billing does not stop and the person who admitted it stops answering. DO NOT USE SVETNESS FOR YOUR PERSONAL FITNESS NEEDS UNLESS YOU WANT TO SPEND THE NEXT FEW MONTHS SWEATING IN FRUSTRATION AND HARASSMENT BY SVETNESS.

The ONLY thing I like about my Svetness Personal Training experience has been the Personal Trainer, Tiana that I’ve been using the whole time! I made her my “Sweet Seester” after our first session! And because she started taking a break from training on 9/30, I have also been taking a break from using Svetness, until she returns. Because my experience with them has been HORRIBLE! I will post the details of what I’ve been going through with them separately. I’m looking forward to working with her again!

Thank goodness for my trainer. Excellent knowledge and experience. She gives me hope that I can achieve my goals.

Certified trainers with great knowledge!! And when there is an issue they help me!! I am improving a lot lately...!

I’ve been using a personal trainer for about 2 months and it’s a very rewarding experience. I enjoy the convenience and privacy this service offers. Accountability: Having an appointment at home can make it easier to stick with your routine.

I have great sessions with Tony. He's a very good teacher and is able to help me with different exercises through modeling for me. We enjoy playing basketball, cardio, strength training, cool down exercises and yoga. Tony and I are a great match.