Sutra BeautyReviews of sutrabeauty.com

Don’t purchase unless you will keep it for sure. I just returned one of their products. I used it once to just try it. And when I returned it they didn’t refund the full amount. Kept $30 for no reason. Saying it wasn’t unused. How was I supposed to see if the product worked for me? So expensive and then you don’t get full refund.

I purchased a curling iron on black Friday for $80. The default setting was for the larger barrel size and I didn't change it before ordering (my fault). I contacted customer service and asked if I could exchange this iron with one that came with different size barrels that cost $150. They said they don't do exchanges so my only option was to request a refund. I submitted my refund request that day and waited 5-6 days for them to deny my request because my order was a final sale. Nowhere on my receipt does it say final order or under the current description for the iron. According to customer service, if you purchase an item on sale it's considered a final sale. I find it hard to believe they won't accept a new iron back in exchange for me to spend an additional $70 for another set of irons. Instead they would rather lose a customer and get a bad review. Lousy business model Sutra!

AVOID its a scam they take your money and send no product.

I bought a sutra hair dryer and after few months has become noisy, took it back to the wholesaler and after a couple of weeks I got a new one which after few months did exactly the same, actually even worse, front end melted and you can clearly see the sparks coming out.