Suteka Multi-purpose Homeware and Tiles TattoosReviews of suteka.com

Response from Suteka Multi-purpose Homeware and Tiles TattoosNov 1, 2024

Thank you for sharing your feedback. We understand that unexpected customs fees can be frustrating! While it’s rare for Suteka orders to incur customs fees, our Shipping Policy and FAQ pages explain that these charges may apply to international orders and are beyond our control. For orders refused due to customs fees, as in your case, we issue a refund for the items once the package returns to us, as outlined in our support correspondence. Your refund was processed promptly upon receiving the order back, even prior to this review. We’re sorry to hear that despite our efforts to make things right, this experience didn’t meet your expectations. If you have further questions, we’re here to help and remain committed to creating a positive experience. Thank you for the opportunity to clarify.