Susan Jewelry Reviews | Read Customer Reviews of susanjewelryco.com

Susan JewelryReviews of susanjewelryco.com

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Susan Jewelry

About Susan Jewelry

Susan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.

Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: susanjewelryco.com
Website: susanjewelryco.com
Category: Jewelry & Watches
Location: Santa Fe
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Susan Jewelry reviews

Showing 203 reviews with 5 stars · Clear filters

Erin F.
Apr 18, 2026
The Company and Sarah who I texted to…
The Company and Sarah who I texted to went above and beyond answering my questions. The earrings sent to me are beautiful and great quality.
Response from Susan JewelryApr 21, 2026
Thank you so much for your wonderful review! 🌸 We are so glad that Sarah was able to go above and beyond for you and that your earrings exceeded your expectations! Great quality and personal service are at the heart of everything we do, and it means the world to us to know that came through for you. 💛 Thank you for choosing Susan Jewelry and for taking the time to share your experience. You are truly appreciated! 🌟
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Karen McKeel P.
Apr 18, 2026
The pieces Susan creates are exquisite
The pieces Susan creates are exquisite! I just ordered 4 more items, as I have been so impressed with the quality of her work. The customer service is second to none, and I appreciate the opportunity to purchase these items and interact with her company. You are a dying breed and will be missed! Enjoy your time with your sweet girl. I have three of my own, now grown and I will never regret any decision I made pertainiing to my career to spend more time with them!
Response from Susan JewelryApr 21, 2026
What a truly heartfelt and touching review! Thank you so much for your beautiful words and for your incredible loyalty four more items! You are so wonderfully supportive! 🌸 It warms our hearts deeply to know that our pieces and our service have left such a lasting impression on you. And your personal message about cherishing time with your children brought tears to our eyes what a beautiful reminder of what truly matters most in life. 💛 We are so grateful to have customers like you who feel like family. You will always hold a special place in the Susan Jewelry story. Thank you from the bottom of our hearts! 🌟
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Barbara V.
Apr 17, 2026
Great jewelry
Great jewelry. I might have purchased all your items , at least 1/2!! They are really beautiful. Thank you …… The date of purchase might be wrong.
Response from Susan JewelryApr 21, 2026
Thank you so much for your incredible support! 🌸 Having you as such a loyal customer means the world to us you clearly have great taste! 😄💛 Regarding the purchase date, if there is any discrepancy please don't hesitate to reach out to us at [email protected] and we will be happy to look into it and correct it for you.
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Cindy Sellers R.
Apr 17, 2026
Beautiful!
Jewelry received timely and is beautiful. Very pleased with purchases.
Response from Susan JewelryApr 21, 2026
Thank you so much for your kind words! 🌸 We're thrilled your order arrived on time and that you love your pieces. Your satisfaction means everything to us! 💛
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Jeanette Burney S.
Apr 17, 2026
So fun and original!
I bought the pearl and black glass pair with two dangles as well as the longer light green pair with three dangles. I just love both because while each earring in each pair matches the other, the two in each pair use different shapes and materials in the dangles. They are fun!
Response from Susan JewelryApr 21, 2026
What a lovely review! Thank you so much for sharing that it sounds like you have a wonderful eye for detail! 🌸 You've perfectly captured what makes those earrings so special the mix of shapes and materials in the dangles gives each pair a playful, unique character while still looking beautifully coordinated. We're so glad they brought you joy!
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Monica C.
Apr 17, 2026
Beautiful Rings!
I ordered two rings from Susan Jewelry. They are beautiful. I loved my rings so much, I ordered more to give as gifts to my sisters. Thank you for these beautiful pieces!!
Response from Susan JewelryApr 21, 2026
That's wonderful to hear! Thank you so much for your kind words and continued support it truly means a lot. We're so happy the rings brought joy to you and your sisters! 💛
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Elaine P.
Apr 15, 2026
Jewelry is absolutely stunning!
Jewelry is absolutely stunning!
Response from Susan JewelryApr 17, 2026
Thank you so much! ✨ That means everything to us! Enjoy wearing it!
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Jane
Apr 15, 2026
Great customer service
Ordering was painless and delivery was relatively quick. I had an issue with finish on a ring set that I absolutely loved. I contacted the company and they replaced it for me. I'll treasure it always as the set is named after my granddaughter 😊
Response from Susan JewelryApr 17, 2026
Thank you so much for your wonderful review and for giving us the opportunity to make things right! We're so glad the replacement met your expectations and that the process was smooth from start to finish. But what truly melts our hearts is knowing that the set is named after your granddaughter 😊 That makes it so much more than just a piece of jewelry it's a treasure that carries a very special meaning. We hope it brings you joy every time you wear it! Thank you for your kindness and patience. It has been an honor to be part of such a precious memory. 💛
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