Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryMar 15, 2026

Thank you for sharing your feedback. We’re truly sorry to hear that this has been your experience, and we understand how frustrating this situation must feel. We want you to know that we take concerns like this very seriously. Our intention has always been to help customers resolve any issues with their orders, and we genuinely want the opportunity to address your concerns properly. We’ve sent you an email so we can communicate directly and review your order in detail. Please feel free to reply with your order information so we can work with you toward a fair resolution. We truly hope to hear from you so we can help make things right.

Response from Susan JewelryMar 15, 2026

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. We also received the notice regarding the dispute with your credit card company. Please know that we are actively trying to communicate with you so we can properly address the issue and help resolve it as quickly as possible. We sincerely apologize for the inconvenience and hope we can receive your coordination so we can work toward a solution together. Your concern is important to us, and we’re here to help.

Response from Susan JewelryMar 15, 2026

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. We also want to let you know that your refund has already been processed, especially since you mentioned that you would be disputing the charge while you were away on your trip. We sincerely apologize for the inconvenience and the frustration this caused. If there is anything further we can assist you with, please feel free to reach out to us. We’re here to help and will gladly assist if you have any remaining concerns.

Response from Susan JewelryMar 10, 2026

Thank you for sharing your feedback. I’m really sorry to hear that the ring didn’t meet your expectations and that the sizing wasn’t right. I understand how frustrating that must be. We’ve sent you a message because we truly want to look into this and help resolve the situation as soon as possible. Please check your inbox and reply when you can so we can assist you and work toward a solution.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. We’re truly sorry to hear how disappointed you feel about your order. Hearing that your experience left you feeling this way is honestly very upsetting for us, and it’s never what we want for our customers. We also noticed that there were two separate orders placed under your account, which is why we were surprised to see your review. The pieces are handmade, and while product photos are presented in the best lighting so customers can clearly see the design, there can sometimes be small variations in color or finish. That said, your experience matters to us. We’ve already sent you an email because we genuinely want to talk with you and work toward a resolution. Please check your inbox and respond when you can so we can help make this right.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that the item didn’t meet your expectations. That’s certainly not the experience we want for our customers. We do allow returns, and we always want customers to have that option. At the same time, we sometimes offer alternatives like replacements or partial refunds simply to provide a more hassle-free option, especially for customers who prefer not to go through the return process. We truly want to help resolve this for you and make the process as smooth as possible. Please feel free to email us with your order details so we can assist you further and work toward a solution that works best for you.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. We’re really sorry to hear how upsetting this experience has been for you. That’s certainly not the kind of experience we want anyone to have. We truly want the chance to look into your concern and help make things right. Unfortunately, we’re having difficulty locating your order because the name on the review appears to be the same as our business name and some couple of people ordered same as your name, its really hard to guess, so we’re unable to match it with any order in our system. If you could please send us an email with your order details and mention that you left this Trustpilot review, we would really appreciate the opportunity to review your case and work with you toward a resolution. Our goal is to help turn this experience into a better one for you.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that you haven’t received your ring yet. I understand how concerning that must feel. We’d truly like to help look into this for you. However, we weren’t able to locate your details or reach out through email based on the information from the review. Could you please send us an email with your order details and mention that you left this review on Trustpilot? Once we receive your message, we’ll check your order right away and work on resolving this for you as soon as possible.