Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryMar 23, 2026

Hi Susan, We’re sorry to hear about your concerns and appreciate you taking the time to share your feedback. We would like to clarify that while some of our materials are sourced from outside the US, all of our pieces are assembled and crafted in the US, specifically in Santa Fe, New Mexico. We understand your concerns regarding shipping and tracking, and we’d be more than happy to look into your specific order to provide accurate details and assistance. Could you please reach out to us directly with your order information? Once we have that, we’ll gladly investigate and assist you further. We look forward to helping resolve this for you.

Response from Susan JewelryMar 23, 2026

Hi Ellen, We’re truly sorry to hear about your experience and sincerely apologize for the disappointment caused. This is certainly not the level of quality or service we aim to provide. We have sent you an email to address your concerns and work toward a resolution, including arranging a full refund for your order. Please kindly check your inbox (and spam folder, just in case), as we would really appreciate the opportunity to make this right for you. We hope to hear back from you soon.

Response from Susan JewelryMar 23, 2026

Hi J, We’re truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment caused. This is not the impression or service we want to provide, and we take your concerns very seriously. We would really appreciate the opportunity to look into this further and make things right for you. We have not been able to locate any recent communication from you regarding this matter. Could you please reach out to us directly and mention that you are contacting us from Trustpilot so we can quickly identify your order and assist you? We’re here to help and hope to resolve this for you as soon as possible.

Response from Susan JewelryMar 23, 2026

Hi Jacquelyn, We’re truly sorry to hear about your experience and sincerely apologize for the disappointment caused. We’ve carefully checked our inbox but were unable to locate any previous email from you regarding this concern. We would really appreciate it if you could reach out to us directly and mention that you are contacting us from Trustpilot, so we can quickly locate your case and make this right for you. Please rest assured that we’re here to help and will do our best to resolve this to your satisfaction. We hope to hear from you soon.

Response from Susan JewelryMar 23, 2026

Hi Pamela, We’re truly sorry to hear about your experience and sincerely apologize for the disappointment caused. This is certainly not the quality or experience we aim to provide, and we completely understand your concerns. We have sent you an email to help resolve this matter and make things right. Please kindly check your inbox (and spam folder, just in case), as we would really appreciate the opportunity to assist you further. We hope to hear back from you soon.

Response from Susan JewelryMar 23, 2026

Hi Cynthia, We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We’ve carefully reviewed our records and, unfortunately, we were unable to locate any prior message or cancellation request associated with your order. That said, we completely understand your concern and would like the opportunity to make this right for you. Please reach out to us directly with your order details, and we’ll be more than happy to assist you further and find a suitable resolution. Thank you for bringing this to our attention.

Response from Susan JewelryMar 18, 2026

Thank you for sharing your feedback. We’re really sorry to hear that you feel this way about your experience. We understand how disappointing it must have been when the item didn’t meet your expectations. We’d truly like the opportunity to look into this and help make things right for you. We’ve sent you an email so we can review your order and assist you directly. Please feel free to reply with your order details. We genuinely want to work with you toward a resolution and improve your experience.

Response from Susan JewelryMar 18, 2026

Thank you for sharing your feedback we completely understand your concern. Yes, we’ve unfortunately seen this as well. There are many larger platforms and sellers that copy our designs and list them at extremely low prices, often without maintaining the same level of quality or craftsmanship. We take pride in our products and always aim to provide the best possible experience for our customers. If you ever have any concerns or questions, our support team is always here to help. We truly appreciate you bringing this to our attention.