C. G.
Items received are bad imitations of items marketed on website
I ordered the following through a Facebook add. Overall this is a sham. Actual items sent are a cheap resemblance of the item marketed in the photos on their website. Ring came in a box. Everything else came in cellophane or plastic bags, one even marked "stainless steel, made in China". Spent over $200. Flower Zirconia Exotic Gold Ring - horribly cheap knockoff received. Very pretend gold coated ring, like you'd get in a coin machine from the 90's. Metal is thick, not delicate like the photo. Photo depicts two tone metal to give the illusion of diamonds. Ring received is solid painted on gold like pretend jewelry with no illusion of gemstone. Liza Jade Pendant Necklace - piece I'm most satisfied with and most closely represents the photos. Though the gold is still cheap looking. Handmade Elegant Hoop Earrings - don't have high hopes that clasp will last long Luna Gold Twist Earrings - bad quality on the clasp. I had to bend the bar that goes through the ear hole to her it to sort of click closed. I'm assuming it will eventually fall out while I'm wearing it. Vintage gold and diamond earrings - gold is very brassy fake looking. Not sure I'll wear these ever, as they look too fake. Gold Multi-Layered Necklace - gold color is very pinkish. The flat thick strand was bent in the packaging which left it with a permanent kink, which looks cheap. All of these positive reviews must have low standards for quality. I hope my purchase helped some poor underpaid factory worker in China put food on the table for their family. It only took 5 days to receive my order, shipping time was the most positive part of this purchase. 4/3/2026 EDIT: Susan Jewelry reached out to me directly via email very quickly and was understanding of my disappointment in the items received versus the representation of the items on their website. They have initiated a refund expected to be completed in the next 5-7 days. I appreciate their proactiveness to address and resolve my concerns. I will update this review if their promised resolution is not fulfilled.
Response from Susan JewelryApr 3, 2026
Hi C, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take concerns like yours very seriously, especially regarding product quality and how items are presented. This is not the experience we aim to provide, and we understand how disappointing this must have been after your purchase. We’ve reached out to you directly via email, as we would genuinely like the opportunity to review your order in detail and work toward a proper resolution. Whether that involves a replacement, refund, or another suitable solution, our goal is to make things right for you. We also want to assure you that all feedback is taken constructively, and we continuously work on improving our products, packaging, and overall customer experience. We kindly ask that you allow us the chance to resolve this matter directly with you. Looking forward to your response.