Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryApr 27, 2026

Thank you for taking the time to share your concerns and we are truly sorry to hear that your experience so far has left you feeling uneasy. We completely understand how that must feel and we want to address everything you have raised as openly and honestly as possible. First and foremost we want to assure you that Susan Jewelry is a real and legitimate business and we are always fully available and communicative when it comes to any concerns our customers may have. We never shy away from difficult conversations in fact resolving issues directly and transparently with our customers is something we take enormous pride in. Regarding the early review request, shipping from overseas and the payment appearing under WHOP Susan Jewelry we sincerely apologize for any confusion these may have caused. We are happy to explain any and all of these in detail if you reach out to us directly. None of these are intended to mislead and we are more than willing to walk you through everything step by step. 💛 We also want to be transparent as a business that is in its final closing phase we sincerely hope that this concern is coming from a genuine place and not something orchestrated by those who would want to damage our reputation in our final days. We have always operated with integrity and honesty and our track record with our customers speaks for itself. Please reach out to us directly at [email protected] before taking any further action. We are real people who genuinely care and we are absolutely willing and ready to settle any concern you may have in a fair and transparent way. 🙏 We hope to hear from you soon and we truly look forward to turning this experience around for you. 💕

Response from Susan JewelryApr 21, 2026

Thank you for taking the time to share your experience and we are deeply sorry for the frustration and disappointment you have gone through. We sincerely apologize for the experience you described. We want to be fully transparent asking a customer to remove a review in exchange for a refund is not a practice we condone and we are truly sorry if that was the experience you had. Every customer deserves honest and fair treatment regardless of any review they may have left, and we take this feedback very seriously. We also hear your concerns regarding the quality of the items received and we apologize that they did not meet your expectations. We never want any customer to feel that they did not receive fair value for their purchase. We want to make this right for you. Please reach out to us directly at [email protected] with your order number and we will personally review your case and ensure that your refund is processed promptly and fairly with no conditions attached. You have every right to share your honest experience and we respect that. Your trust matters to us and we are committed to making this right.

Response from Susan JewelryApr 21, 2026

Thank you for taking the time to share your experience and we are truly sorry for the disappointment and frustration this has caused you. We sincerely apologize that your ring did not match the photos on our website and that it fell short of your expectations. We completely understand how upsetting it must have been to feel like the product you received did not reflect what was advertised, and we take your concerns very seriously. We also want to be transparent our pieces are designed with care, however some components and materials are sourced internationally to keep our jewelry accessible and affordable. We understand how this may feel misleading and we are deeply sorry for any confusion this caused. Regarding our 30-day money-back guarantee, we want to assure you that it is real and we fully stand behind it. We are sorry that your experience with our support team felt like a runaround that is absolutely not the experience we want for any of our customers and we sincerely apologize for that. We genuinely want to make this right for you. Please reach out to us directly at [email protected] with your order number and our team will personally review your case and work toward a fair and prompt resolution for you no more runaround, we promise. 💛 You deserve better and we are committed to making this right.

Response from Susan JewelryApr 21, 2026

Thank you for taking the time to leave a review, and we are truly sorry to hear that you are unhappy with your order. We would love to understand your experience better so we can make this right for you. Could you kindly reach out to us directly at [email protected] with your order number and a few more details about what you received? We want to make sure we fully understand your concern and find the best possible resolution for you. Your satisfaction is truly important to us and we hope to hear from you soon. 💛

Response from Susan JewelryApr 21, 2026

Thank you sincerely for taking the time to share such a detailed and honest review. We are truly sorry for the disappointing experience you had with your order and we completely understand your frustration. We want to sincerely apologize for the sizing issues you encountered. Sending a size 4½ when you ordered a size 10 is absolutely unacceptable and we take full responsibility for that error. We also hear your concerns regarding the earring quality and the difference between the product photos and the items received this is not the standard we hold ourselves to and we are deeply sorry for falling short. Regarding how our jewelry is described on our website, we want to be transparent with you while our pieces are designed with love and care, some of the materials and components are sourced internationally, including from China, in order to keep our jewelry accessible and affordable. We understand how the description on our website may have felt misleading and we sincerely apologize for any confusion this caused. That was never our intention. We also apologize for the lengthy delivery time. We know how frustrating it is to wait a month for an order, especially when it does not meet expectations upon arrival. We would truly love the opportunity to make this right for you. Please reach out to us directly at [email protected] with your order number and our team will personally look into your case and work toward a fair resolution for you whether that is a replacement in the correct size or a refund. Your feedback is invaluable to us and we are committed to doing better. We are sorry we let you down and we hope you will give us the chance to restore your trust.

Response from Susan JewelryApr 13, 2026

Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment you have felt. We take every review seriously and we want to address your concerns honestly and transparently. We are truly sorry that your first order never arrived and that your second order has taken longer than expected. That is absolutely not the experience we want for any of our customers and we want to make this right for you immediately. Regarding the origin of our shipments like many online jewelry brands, some of our pieces are fulfilled internationally. We apologize if this was not made clear enough at the time of your purchase and we understand how that can feel misleading. We are actively working to ensure our communications are more transparent going forward. We would love the opportunity to resolve your concerns directly. Please reach out to us at [email protected] with your order details and we will personally ensure that your missing order is addressed and a resolution is provided to you as quickly as possible. We are truly sorry for letting you down and we hope to have the chance to make this right.

Response from Susan JewelryApr 13, 2026

Thank you for taking the time to share your experience, Lauren, and we are truly sorry. There is no excuse for what happened receiving the wrong necklace twice, not getting a return label for the ring, and feeling like your concerns were not being heard is completely unacceptable and we take full responsibility for that. We want to make this right for you. We reach out to you directly so we can resolve this for you personally and ensure you receive either the correct item or a full refund whichever you prefer. You deserved a much better experience than this and we are truly sorry we fell short.

Response from Susan JewelryApr 13, 2026

Thank you for taking the time to share your experience, and we sincerely apologize for the disappointment you felt. We completely understand your frustration and we want to assure you that your concern is being taken very seriously on our end. We are truly sorry that your earrings did not meet your expectations and that your previous email did not receive the response it deserved. That is not the standard of care we hold ourselves to, and we take full accountability for that. We would love the opportunity to make this right for you. Could you please resend your email directly to [email protected] with your order details? We promise that this time your concern will be handled with the utmost care and attention it deserves, and we will do everything we can to reach a resolution that you are happy with. We genuinely want to make this right for you.