Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryJun 4, 2026

Thank you for sharing your experience, and we're truly sorry it didn't meet your expectations. We take concerns about product accuracy very seriously. The earrings you received should match what was described and shown on our site, and if they did not, that is something we want to make right. Please reach out to us directly at [email protected] so we can review your order and find a resolution for you. We hear your frustration and we appreciate the honesty.

Response from Susan JewelryJun 4, 2026

Thank you for raising these concerns openly — we completely understand why this feels confusing and we want to address it directly. Like many jewelry brands, we work with international manufacturing partners to bring our designs to life at accessible price points. We should be more transparent about this on our site, and your feedback is pushing us to do better in that area. Regarding the pricing — our closing sale discounts are genuine, and we're sorry if the presentation felt misleading. We never want a customer to feel deceived. We'd really appreciate the chance to speak with you directly before you contact your bank, as we are confident we can resolve this for you. Please reach out to us at [email protected] right away and we'll make it right.

Response from Susan JewelryMay 10, 2026

Thank you for sharing your experience with us, and we sincerely apologize for the frustration and disappointment this situation has caused. We truly understand how important the original ring design was to you, and we regret that the replacement sent did not meet your expectations. This is certainly not the experience we want any of our customers to have. Please allow us another opportunity to review your case and work toward a better resolution for you. Kindly follow up with us through email, and our support team will personally handle this matter as a priority to resolve the issue as soon as possible. We genuinely appreciate your patience and feedback, and we hope to make things right for you.

Response from Susan JewelryMay 6, 2026

Thank you for such a glowing review! 🌟 This truly made our day! Hearing that both the quality of our pieces and our customer support left such a wonderful impression means everything to us. We always strive to make every step of the experience from browsing to receiving your order as seamless and enjoyable as possible, and we're so glad that came through for you! Beautiful jewelry and fantastic service go hand in hand at Susan Jewelry, and it's so rewarding to know you felt that. 💍 Thank you for taking the time to share your experience, and we hope to continue being a part of your jewelry journey for a long time to come! ✨

Response from Susan JewelryMay 6, 2026

We are sorry to hear you feel this way! 😟 We take all feedback seriously and want to assure you and our customers that our pieces are handmade and we take great pride in the quality and craftsmanship of every item we create. We are sorry that your experience did not reflect the standard we hold ourselves to, and we would love the opportunity to make this right for you. Please reach out to us directly via email so we can address your concerns as quickly as possible. 📧 We stand behind the quality of our work and the satisfaction of every customer is always our top priority. We hope to hear from you soon and have the chance to turn your experience around! 💍✨

Response from Susan JewelryMay 6, 2026

We are truly sorry to hear about your experience! 😟 We take feedback like this very seriously and want to assure you and our customers that our pieces are handmade and we take great pride in the quality and craftsmanship of every item we create. We understand your frustration and we are deeply sorry that you felt this way about your purchase. This is absolutely not the experience we want for any of our customers, and every concern raised is something we take to heart. We would love the opportunity to address your concerns directly and make this right for you. Our email is always open and we are committed to finding a resolution that works for you. Please don't hesitate to reach out to us so we can assist you as quickly as possible. 📧 We value every single customer and stand behind the quality of our work. Thank you for giving us the chance to respond, and we hope to hear from you soon. 💍

Response from Susan JewelryApr 29, 2026

We are so truly sorry for everything you have experienced and we sincerely apologize for the inconvenience this has caused you and your granddaughters. This is absolutely not the experience we ever want for any of our customers and we genuinely want to make this right for you as soon as possible. 🙏 We have tried to locate your order on our end but unfortunately we are unable to find your details from this review alone. We do not want this to go unresolved for a single moment longer than necessary! 💔 Please reach out to us directly at [email protected] with your order number and our team will make it our absolute top priority to review your case and find the best possible resolution for you right away. We promise to handle this with full care and urgency no runaround and no delays. 💛 You have been more than patient and you deserve so much better. Please email us and we will do everything in our power to get this sorted for you and your granddaughters as quickly as possible. 🌸 We truly hope to hear from you very soon. 🙏

Response from Susan JewelryApr 29, 2026

We are so truly sorry for everything you have experienced and we sincerely apologize for the inconvenience this has caused you and your granddaughters. This is absolutely not the experience we ever want for any of our customers and we genuinely want to make this right for you as soon as possible. 🙏 We have tried to locate your order on our end but unfortunately we are unable to find your details from this review alone. We do not want this to go unresolved for a single moment longer than necessary! 💔 Please reach out to us directly at [email protected] with your order number and our team will make it our absolute top priority to review your case and find the best possible resolution for you right away. We promise to handle this with full care and urgency no runaround and no delays. 💛 You have been more than patient and you deserve so much better. Please email us and we will do everything in our power to get this sorted for you and your granddaughters as quickly as possible. 🌸 We truly hope to hear from you very soon. 🙏