Susan JewelrySusan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.
Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Leslie B.
Beautiful jewelry but it took over 2 weeks to receive it. May order more.
Response from Susan JewelryMar 18, 2026
Thank you so much for your feedback! We’re really glad to hear that you love the jewelry. We also appreciate your patience with the delivery time. We understand the wait can feel a bit long, and we’re always working to improve that experience. It truly means a lot that you’re considering ordering again, thank you for your support!
Christine M.
The round portion of the necklace is lovely but I was disappointed that the foam on the waves were too subdued. It doesn't reflect the beauty of the picture on your website.
Response from Susan JewelryMar 18, 2026
Thank you for sharing your feedback. I’m really sorry to hear that the necklace didn’t fully meet your expectations, especially with the details of the waves. We understand how important those small details are, and how disappointing it can feel when the piece looks different from what you saw on the website. Your feedback truly helps us improve. We’ve sent you an email so we can look into this and help make things right for you. We hope to hear back from you soon so we can assist you further
KATHERINE P.
I thought you were going out of business. I saw you mentioned that on Facebook. I purchased to help your business. The necklace is really pretty, but I think it’s false advertising that you were closing the doors. Also, you stated this necklace was over $120. Not sure how that can be with a plastic blue wave. Good luck. And thanks for duping me.
Response from Susan JewelryMar 10, 2026
Thank you for sharing your feedback. I’m really sorry to hear that you feel this way about your experience. That’s certainly not the impression we ever want to leave with our customers. We understand your concern, and we truly appreciate that you chose to support the business. The message about stepping back was shared as part of changes happening with the business, and the sale was meant to clear out remaining pieces. We’re sorry if that came across differently than intended. Your feedback is important to us, and we’ve sent you an email so we can look into your order and help address your concerns. We genuinely want the opportunity to make things right for you.
Karen M.
It’s the best piece out of the 3 I bought
Response from Susan JewelryMar 10, 2026
Thank you so much for your feedback! We’re really glad to hear that this piece stood out as your favorite among the three you purchased. It means a lot to us that you gave our jewelry a try, and we hope you continue to enjoy all of your pieces. Thank you again for your support!
