Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear about your experience and understand how frustrating that must have been, especially when you were trying to cancel your order. We truly want to help fix this for you. If you haven’t already, could you please send us an email with your order details so we can review the situation and work on a resolution right away? We genuinely want to sort this out and make things right for you.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear about the concern with your order and the tracking updates. I understand how confusing and frustrating that must feel when the tracking seems to move between locations. We’d really like to look into this for you. If you’ve already sent us an email, could you please let us know so we can double-check on our end? We also kindly ask if you could share your order details so we can locate your order and review the tracking more closely. We do our best to stay very responsive through our email support and always try to assist our customers as quickly as possible. We hope to hear from you soon so we can help sort this out for you.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience. We’d really like the chance to look into this and help resolve any concerns you may have. We also noticed that two separate orders were placed under your name on different dates, which is why we want to better understand the situation and assist you properly. If there’s been any misunderstanding or issue with the items received, we’re more than willing to help. We’ve already reached out to you by email so we can communicate directly and work toward a fair resolution. We kindly ask that you give us the opportunity to sort this out together.

Response from Susan JewelryMar 9, 2026

I’m sorry to hear that the item you received didn’t meet your expectations. I completely understand how disappointing that must feel. We also wanted to mention that we didn’t receive any emails from you before this review, but we’ve now sent you a message so we can personally look into this and help make things right. Your experience matters to us, and we truly appreciate you taking the time to share your thoughts. We hope to hear back from you soon so we can work with you toward a resolution.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. We’re truly sorry to hear that the earrings you received did not meet your expectations, and we understand how frustrating this experience must have been. We’ve sent you a message so we can assist you directly and work toward resolving this matter as soon as possible. We genuinely appreciate your feedback and are always open to hearing from our customers as it helps us improve. Our team is committed to making things right, and we hope to hear back from you soon so we can help resolve this for you.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. We're truly sorry to hear that you’re disappointed with the item you received, as this is not the experience we want for our customers. We’ve sent you a message to your inbox so we can assist you directly and help resolve the issue. We’d also like to clarify that we are a legitimate local company and not based in China. Our team is here to make things right, and we look forward to assisting you further.