Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryMar 9, 2026

Thank you for taking the time to share your feedback, Maureen. We’re truly sorry to hear that the jewelry you received didn’t meet your expectations. That’s definitely not the experience we want for our customers. We understand your concerns, and your feedback is important to us as it helps us continue improving our products and service. While product photos are meant to show the design in the best possible way, we understand how disappointing it can be when the item feels different from what you expected. We’ve sent you an email so we can assist you directly and work toward a proper resolution. We truly hope to hear back from you soon so we can help make this right.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your experience. I’m truly sorry to hear how frustrating this situation has been for you, especially after waiting for your order and feeling that your refund request wasn’t addressed. We want to be transparent and help resolve this, but when we checked our inbox we couldn’t find any emails or messages under your name. It’s possible the message may not have reached us, and we’re really sorry if that caused more frustration. If you could please send us an email with your order details and mention that you left this review on Trustpilot, we will gladly look into it right away and do our best to resolve the situation for you. Your feedback is important to us, and we truly appreciate you taking the time to share it.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that the item you received didn’t meet your expectations. We understand how disappointing that must feel. We would also like to clarify that we are based in Santa Fe, and it’s never our intention to mislead our customers. What matters most to us right now is making things right for you. Could you please send us an email with your order details so we can look into this and help resolve the situation? We truly want the opportunity to assist you and make this right.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that you feel this way about your experience. We’d genuinely like the chance to look into this and help resolve any concerns you may have. However, we weren’t able to locate an order under your review, and since your email wasn’t shared on Trustpilot, we also haven’t been able to reach out to you directly. If you could please send us an email and mention that you left this review on Trustpilot, we’ll be happy to review your order and work with you to resolve the concern. We truly want to help make things right.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that this has been your experience, especially with the delay in receiving your order. I understand how frustrating it can feel when you’re waiting and unsure about what’s happening with the shipment. We truly want to help and look into this for you. If you could please send us an email with your order details, we’ll gladly check the status of your order and assist you right away. We always do our best to respond to customer messages, and we’ve also sent you an email so we can work on making this right. We hope to hear back from you soon so we can assist you further.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that you feel this way about your experience. We understand how disappointing it can be when a product doesn’t meet expectations. We genuinely want to help make this right for you. However, we weren’t able to locate an order under your name in our records. Could you please share your order details so we can check this properly on our end? We’d really appreciate the chance to look into this and assist you with your concern. We look forward to hearing from you so we can help resolve the issue.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that the jewelry you received didn’t meet your expectations, and I understand how frustrating this situation must feel. We truly want to help resolve this for you. Sarah has sent you an email so we can assist you directly and work toward a proper resolution. Please check your inbox and reply when you can so we can sort this out together.

Response from Susan JewelryMar 9, 2026

Thank you for sharing your feedback. I’m really sorry to hear that the item you received arrived damaged. I completely understand how disappointing that must have been. We’ve sent you an email so we can help make this right for you. Please check your inbox and reply when you can so we can sort this out together. Your experience matters to us, and we truly want to help resolve this.