Vinko K.
Wasted my time thinking it was free when i was actually using pro features
Honestly i thought it was a good tool. I was looking for a free survey tool for a simple survey. Just to discover after 60 minutes of creating my survey, that i was using a pro feature and have to pay else i can't publish it. The additional comment feature in my case. I understand the marketing strategy here. Pointing out payment when the survey has already been created and the pain point is there. But in my case i was specifically looking for a free feature and got my time wasted. I would have preferred if you blocked the pro features or at least notified me right away.
Response from SurveyPlanetJul 23, 2026
Hi Vinko, I'm sorry for the confusion and the time you spent. It is definitely not our intention to trick you. We leave Pro features open in the builder so you can test them and see if they fit your needs before upgrading. The good news is you can still publish your survey for free right now, and you don't need to manually change or remove anything. When you publish on the free plan, any Pro features—like the additional comment block—are automatically hidden from your live survey. If you ever decide to sign up for Pro later, those features are saved and will automatically reappear exactly as you set them up. I appreciate your feedback about making the Pro labels clearer, and I'll share it with the team. Please let me know if you need help publishing your survey.