SurveyPlanetOnline surveys don't have to be difficult to create. Use SurveyPlanet's simple, powerful survey tools to create your next survey. Sign up now for FREE unlimited surveys, questions & responses.
SurveyPlanet (surveyplanet.com) has 9 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
9 approved reviews, newest moderated first
ვაჩე Თ.
this is bad just bad.
Response from SurveyPlanetJul 23, 2026
Hi there, I am sorry to hear this. We are always looking to improve, so if you have specific feedback on what didn't work for you, we would love to hear it. Please feel free to reach out to our team at [email protected].
Vinko K.
Honestly i thought it was a good tool. I was looking for a free survey tool for a simple survey. Just to discover after 60 minutes of creating my survey, that i was using a pro feature and have to pay else i can't publish it. The additional comment feature in my case. I understand the marketing strategy here. Pointing out payment when the survey has already been created and the pain point is there. But in my case i was specifically looking for a free feature and got my time wasted. I would have preferred if you blocked the pro features or at least notified me right away.
Response from SurveyPlanetJul 23, 2026
Hi Vinko, I'm sorry for the confusion and the time you spent. It is definitely not our intention to trick you. We leave Pro features open in the builder so you can test them and see if they fit your needs before upgrading. The good news is you can still publish your survey for free right now, and you don't need to manually change or remove anything. When you publish on the free plan, any Pro features—like the additional comment block—are automatically hidden from your live survey. If you ever decide to sign up for Pro later, those features are saved and will automatically reappear exactly as you set them up. I appreciate your feedback about making the Pro labels clearer, and I'll share it with the team. Please let me know if you need help publishing your survey.
School M.
Survey planet has been a really great resource for our organisation. It is very intuitive to use and the reports are useful and user friendly. The customer service has been excellent and very friendly. We will certainly be using them again.
Salman
Firstly, the team behind this site is really great and helpful. During their work hours they respond really quick via email and have a process where you can book in a tutorial on how to use their membership features. I used this site to carry out research for my dissertation. I found the interface and layout to be really simple, easy to use, and when I had a query they were extremely quick to respond and help me out. A big shoutout to Dave on the email responses who's been so helpful. Great team, great service. Highly recommend!
Fergus Q.
Great survey website and great customer service!
Grateful
- Very easy user interface. - Outstanding customer service! I needed to fix a small glitch in my survey. On a Sunday no less, Ognjen (a.k.a. David) Ugljenovic not only fixed the issue, but took extra time to make sure I fully understood some of the features. He went over and above to make sure I was happy with the survey I created. - The price is right (and lower than Survey Monkey, which I used last time I needed to create a survey, but they increased their prices out of my range.)
Best Of D.
Excellent software and excellent customer service. I highly recommend Survey Planet to any business looking for a survey software. Most important Survey Planet has excellent and accessible customer service. Special thank you to David for all his help.
Fernando G.
I had a bit of a complicated request and the customer service team (through an associate named David) got on a video conference with me within 5 minutes! He walked me through it step by step with patience. Thank you guys very much! This survey will play a big part in my business.