surprisenook.comReviews of surprisenook.com

I ordered a " Wireless Solar Surveillance Camera " from this company. Four weeks later I received a "WiFi Surveillance Camera " For 5 months I have been emailing their "Support Team " to explain the camera I ordered is wireless and has a solar panel on top. The camera I received requires WiFi and electricity to operate. I have sent copies of my order, photos from their site photos of what I ordered and what I have received to be told that the warehouse staff and support team believe what I received is what I ordered. Nothing could be further from the truth. I have attempted to explain the difference between the two, the one requiring mains power is of no use to me on a rural property. At best my emails receive the generic response.. its what you ordered or I do not receive an answer. Great way to do business. Do not deal with this company.

I have waited patiently for my order keep getting different tracking dates i will notbevernusevthis company again ordered on 29th octobet

I have not my turbo fan from the above company until now. I been scam all I can . I ask for refund but not favorable reply… please beware of this company

Following my first review a reply was written here giving the name of a person to contact. I sent this person all the details of the previous complaint including photos of the unsatisfactory sizing. This person has now - wrapped up in a lot of consumer-speak verbiage - declined to exchange the defective item or to refund my purchase price. He suggests (highly incorrectly IMHO) that my problem is with "their warehouse in China" and that returns have to be made there "which is likely to be costly to you" and has upped his derisory offer of compensation from $5 to $7. I can only repeat for the benefit of other potential purchasers that this company does not stand behind their products and has no idea of their legal responsibilities as suppliers of consumer goods. I will never deal with them again and suggest that everyone else is rather cautious about sending them money. And having read their reply to THIS update, which is IDENTICAL to the reply I received to my previous review, I find myself believing that this company is run by bots, not people... all the more reason not to trust them!

Just shocking. Ordered an item at the start of September 2024 and as of writing this review still not arrived. Several emails and just blah blah blah nonsense in return. Tracking states that the item is in Edinburgh, around 60 miles from my home, and has been at this place for over 3 weeks. Should add that the address which has the item is a residential address. So total crap. Have asked numerous times for reimbursement but no success. Simply shocking. I have reported the company to my bank Facebook and scam protection. No way to phone the company. UPDATE 04-11-2024. Company Sent another unit which has now arrived. Many thanks. However, the original unit is still in Edinburgh at a residential estate.. Unit charged. Took ages to switch it on and does not switch off until power runs out. Cowboy stuff at its best. Junk. Never will I use this company again.

I ordered this item, an interactive-robot for the car, i opened it and discovered a scam: I received a plastic robot, just a simple inanimate piece of plastic. I want my money back! Please stay away from this shop Edit: i’ll send you email, i get no answer

I AM REPORTING THIS COMPANY & YOUR WEBSITE TO THE FEDERAL TRADE COMMISSION/THE F.B.I./THE COMSUMER PROTECT AGENCY/THE BETTER BUSINESS BUREAU AS A SCAM AND A FRAUD. I want to return these Item as stated in your return policy. And I am a law enforcement officer, and I had our legal dept to look at your return policy and are looking into you guys as a scam and going to report you guys. And I have the email that I ask about this product, and it is not as described, and it is A quality issue. So please send me the information that I need to return these items ASAP. Without further delay thank you.

i have bought a item poki robot from them but i receive totally different item i email them no respond at all...few days later they email me say that they had send the correct item...scammer shop be careful.