surprisenook.comReviews of surprisenook.com

I was scammed. Ordered masonic pendant last novenber 2025 and it never arrived.

I ordered 3 pairs of fleece lined pants and when they finally came (after about a month) they were child size!!! When I contacted them they said too bad! We will send you $6.00 back! The pants were $75.00!!!!!! This is a complete scam and the pants were of the poorest quality. Do not order from them.

Scammers!! Dont buy from this website. These are scammers. Order my product, never got it and they want me to pay again so that they can sent it again. Bullshiit!

Hice una compra el 30 de julio y no se nada de ellos No me han enviado correo de confirmación ni nada. Hoy es día

They sent the wrong item, I ordered a carlink firstick adapter, they sent a carply/ Android Auto wireless adapter, my car has already got wireless as standard so why would I ordered it?. They requested all sorts of info which I provided, they offered me £11 i paid £37. Avoid at all costs they are a con outfit.

THIS COMPANY IS A FRAUDULENT,SCAM OPERATION!!!!! Check out other 1star reviews which exactly state what I’m going through. Over the holidays they were selling on Instagram a radio control helicopter (Yu-Xiang Apache Helicopter) with all the current electronics in it for under $40USD, this is a scam because normally the unit sells for around $350USD on the Yu-Xiang website. I fell for it and bought one because of the cheap price which kinda made me think in the back of my mind something ain’t right but I did it anyway- STUPID!!!!! It took a month to arrive after numerous updates from a so-called logistics company in Dublin Ireland , all BS because I eventually received a tiny package from some operation in Dallas, TX with no customs info on it which it shud have had if it actually came from overseas and the package had a shipping label stuck over another label so you can’t see what the original label said. The “little toy” helicopter that was sent to me is in no way what I ordered but their so-called “customer service” swears up and down that that’s what I ordered when it is NOT what they were selling. Then finally after numerous emails back and forth they offered a $4.00USD refund and I’m supposed to be happy with that offer and just disappear into the sunset I guess. NO WAY will I except that offer and I told them that I will report them to the US Federal Trade Commission and whatever other federal department that deals with fraud and scam operations. And btw, that ad on instagram and the surprisenook website concerning the YU-XIANG RC HELICOPTER has been scrubbed off of both entities, no reference whatsoever- AMAZING!!!! This is a fraudulent scam of an operation so DONT DO BUSINESS WITH SURPRISENOOK!!!!!!

I ordered a " Wireless Solar Surveillance Camera " from this company. Four weeks later I received a "WiFi Surveillance Camera " For 5 months I have been emailing their "Support Team " to explain the camera I ordered is wireless and has a solar panel on top. The camera I received requires WiFi and electricity to operate. I have sent copies of my order, photos from their site photos of what I ordered and what I have received to be told that the warehouse staff and support team believe what I received is what I ordered. Nothing could be further from the truth. I have attempted to explain the difference between the two, the one requiring mains power is of no use to me on a rural property. At best my emails receive the generic response.. its what you ordered or I do not receive an answer. Great way to do business. Do not deal with this company.

I have waited patiently for my order keep getting different tracking dates i will notbevernusevthis company again ordered on 29th octobet