Sur La TableReviews of surlatable.com

I just had my first cooking class with Sur La Table Palo Alto as a Christmas gift from my wife (which I asked for as I am retired and wanted to learn how to cook). It was a basics class for beginners like me (although they have more advanced classes too) and it was great fun as well as educational. Both the staff and my three cooking mates were very friendly, and we had fun collectively creating a great meal of seared steak with herbed butter, "truffled pommes puree" (truffled mashed potatoes), salad, and "the best chocolate chip cookies" many of which I took back to my family. The resulting meal was one I don't think you could buy in Palo Alto for the $99 price of the class (if only they had a license to add a nice red wine!). As a person who is best known for his toast I do expect to go back for another class or two. The only problem is that you may not have all the equipment to do all that they teach you...but I'm sure you can buy it from them. Anyway, it was a great experience, and I highly recommend it.

I bought an espresso maker and for my good luck it arrived damaged. I needed to arrange a return and I called the store and they forwarded me to the 800 number. From my good luck I got this wonderful young lady named Karina Godina. She was beyond polite, extremely professional and very helpful. Resolved my issue within moments felt empathy for what I had gone through and overall, it was just a great experience and she was just plain wonderful.!

I had the wrong shipping address and they were able to make the change to FedEx in time to get it redirected.

I had the great pleasure to have Angelica Rojas (Angie) answer my "call of distress" when I realized the virtual gift card I had been issued was not being recognized by the website. She was so patient with me as I recited order numbers, ticket numbers, email correspondence, etc. to see that she had all the information to pass to the Virtual Card Department to investigate my case. She was meticulous with the details and promised follow up from her, which she actually did. This IS what customer support should be and she exemplified it to its fullest during her time with me. Thank you for seeing it through to the end, I couldnt be happier.

I was missing an item from my order. I contacted customer service and spoke with Daniel Garcia. Daniel was very helpful and explained why that item was not in the original package received (was being sent directly from the manufacturer). Daniel went above and beyond and contacted the manufacturer and tracked the package. He told me the day and even 2 hour window delivery time. I received the missing item a few days later exactly when Daniel said. Thank you Daniel!

Purchased a couple of items for Christmas. One was delivered broken. Contacted customer service with a picture and order number and they quickly got me a replacement. Awesome experience. Thank you Mayra Gutierrez!

Roberto Acevedo went out of his way to search some information for me back to 2018! What a champ and was so gracious at the same time!!

My five star rating is for the excellent customer service and follow through of Sur la Table’s customer care representative, Fernando Morales. Fernando was knowledgeable, helpful, efficient, and polite. He made sure that the item that was omitted when my order was first shippped was expedited and received in time for Christmas. He followed up with me every step of the way until my order was received.