Sur La TableReviews of surlatable.com

I am extremely disappointed with my recent experience at Sur La Table. When placing an order, as soon as I selected PayPal, it immediately confirmed the purchase without any review or confirmation step. Moments later, realizing I needed to cancel the order, I attempted to reach customer service, only to be told that it was “already processed” and “too late” to cancel—even though only one minute had passed. To make matters worse, although the order was advertised with free shipping, I was unexpectedly charged for shipping, both to receive and return the merchandise! This lack of transparency and rigid customer service is frustrating and unacceptable. I would caution others to be wary of hidden fees and unhelpful service, especially if you use PayPal, as there’s no review process before purchase is confirmed.

Have had this air fryer just over a year hardly used it and now one of the drawers will not heat up at all ,goes without saying its out of warranty, Can't help wondering if it had been in daily use how long it would have lasted ,very disappointed.

I was extremely dissatisfied with receiving a clear factory second/reject half-sheet perforated Silpat baking sheet I received. Although Customer Service initially tried to deny my refund despite it looking terrible and uneven, way different from the other Silpat I bought in the order (non-perforated) that is in perfect condition and extremely high quality, I was eventually able to cajole a refund from them and they admitted it was defective. I am still irritated how much time and effort I had to expend to get a refund as navigating CS was tiring. They were initially very cavalier about my complaint and made me work for it to get offered a refund. This very terrible experience has made me completely lose trust in what I had thought was a great company based on my in-person visits to the Sarasota, FL location in the past. It also helps ruin the reputation of Silpat.

A while back I purchased the stores branded battery operated salt and pepper grinders. The salt grinder became defective, like a gear was striped. Stoped in the store and was told to contact customer service on line. I did and got an apology. no solution. Looks like it will be a long, long time before I darken there door step with my presence.

We recently purchased a 12.5-inch Terra Cotta Tagine from Sur La Table, and after just one use, it cracked. My wife, having had a terrible experience when buying the item, refused to return it. So, I went to the store and, unfortunately, had to deal with the same floor manager. The floor manager’s behavior was not only hostile and rude but also shockingly unprofessional. Instead of taking responsibility for the faulty item, she arrogantly cited the return policy, stating they don’t accept returns of used items. Despite my clear explanation that the item was defective, she showed complete indifference. When I asked for her manager, she initially lied, claiming all managers were at the same level, but eventually provided the name of the store manager, acknowledging that the store manager was indeed senior to the floor manager. I left the store with the broken item, utterly disgusted with the service. I strongly urge others to avoid shopping at Sur La Table to avoid the appalling and unacceptable behavior exhibited by the floor manager.

Returned a gift bought by our son. We felt bad about returning but was too embarrassed to tell son. Sur la Table said they could issue us a credit. After four months still no credit. They said they did receive the item but there was no instructions about a refund. Lady said she will issue credit this was 2months ago so I am out a $180.00 gift my son sent. What can I do??

Ordered 2 cast iron pans. Upon arrival I realized I had ordered wrong pans. Called customer service and told them I was sending back products. I was told by 2 DIFFERENT customer service people to use the label on the bottom portion of order information sheet enclosed in box and bring to UPS store. UPS store could not use the labels without charging for the return, 2 boxes totaling $71.70 to return. Placed call to customer service, they said I should have gotten return label with QR code......I WAS NOT GIVEN CORRECT INFO, but too bad for me!! No refund for return shipping. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!!!

Do NOT order a product from this company. I ordered a Bonavit coffee maker that "went south" three months after purchase. I contacted La Sur and finally got through to rep who was singularly unhelpful. She told me it was not La Sur's problem, brushed me off, gave me the number for Bonavita and that was it. No help whatsoever. I will NEVER order another product through this company.