Sur La Table Reviews | Read Customer Reviews of surlatable.com

Sur La Table Reviews | Read Customer Reviews of surlatable.com

Sur La Table reviews

Showing 402 reviews with 5 stars · Clear filters

Sonia F.
Feb 4, 2026
Jonathan Rodriguez
Jonathan Rodriguez, from Customer Support at Sur La Table, gave excellent customer service! He heard my issue and resolved it with patience and kindness. Thank you, Jonathan!
Response from Sur La TableFeb 5, 2026
Hello Sonia, Thank you so much for taking the time to share this! We’re thrilled to hear that Jonathan provided such excellent customer service and handled your concern with patience and kindness. We’ll be sure to pass along your kind words—he’ll really appreciate them. Thank you for choosing Sur La Table!
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Rebecca L.
Jan 29, 2026
Great store and wonderful customer service
I love this store and have been so impressed with their customer service. I lost a receipt for an in-person purchase recently, and the phone support person was able to locate it and email it to me, very quickly and kindly.
Response from Sur La TableJan 31, 2026
Hello Rebecca, Thank you so much for your kind words! We’re thrilled to hear that our team was able to quickly help you with your receipt. Providing helpful and friendly service is always our goal, and it’s wonderful to know we made your experience a positive one. We look forward to welcoming you back to the store soon!
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Bonnie C.
Jan 29, 2026
Daniel Jimenez with their customer…
Daniel Jimenez with their customer service was awesome! I had a cooking class I purchased with the wrong date chosen and he was very helpful in assisting me getting it correct. He went above and beyond keeping me informed. Everything was taken care of within a few hours, and I was set for my next class.
Response from Sur La TableJan 29, 2026
Hello Bonnie, Thank you so much for taking the time to share your experience! We’re thrilled to hear that Daniel was able to assist you and get everything sorted out so quickly. Providing clear communication and going the extra mile for our customers is something we truly value, and we’re glad Daniel delivered on that. We hope you have a wonderful time at your upcoming cooking class—happy cooking!
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melanie W.
Jan 28, 2026
Joe F
Joe F. Was very prompt and helpful when I called to inquire about getting the $15 off a first purchase on a cooking class, he got me the refund within a day. Highly recommend sur la table!
Response from Sur La TableJan 28, 2026
Hi Melanie, Thank you for the wonderful feedback! We’re happy to hear that Joe F. was prompt and helpful in assisting you with the $15 first-purchase discount for your cooking class and that he was able to resolve it so quickly. We truly appreciate your recommendation and look forward to welcoming you to Sur La Table again soon!
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James G.
Jan 27, 2026
Member perks being added
I came to Sur La Table to purchas a Marcato Pasta roller. I wanted to use my member perks to help reduce the price. I was not able to apply my perks discount to my transaction using the website on my phone. Jose Campos was very helpful to me as he was patient as I attempted it many timesand walked me through the steps to satisfy what needed to occur for my purchase. We tried it many times and was not able to add my perks. I finally logged on to the website from my computer and was able to complete my purchase and add my perks to use my discount. Thank you Jose. Nice job!!
Response from Sur La TableJan 28, 2026
Hello James, Thank you for taking the time to share your experience with us! We’re so glad to hear that Jose Campos was patient and supportive while assisting you with your Marcato Pasta Roller purchase. While we’re sorry for the trouble you encountered applying your member perks on your phone, we’re happy everything worked out once you accessed the website from your computer. We’ll be sure to pass along your kind words to Jose—he’ll really appreciate the recognition. Thank you for being a valued member, and we hope you enjoy making pasta at home!
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Kay W.
Jan 21, 2026
Simple, fast return and exchange service
The customer support representative, Vania Wilde, was professional, efficient and personable. Thank you!
Response from Sur La TableJan 21, 2026
Hello Kay, Thank you for your kind feedback! We’re so glad to hear that Vania Wilde provided professional, efficient, and personable support. We’ll be sure to pass along your compliments to her—she’ll really appreciate it!
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Christie M.
Jan 20, 2026
Sur la Table Employees are very helpfulI
Magda Cervantes was very helpfulI. I also want to share that I visited the store in person, where another women was very helpful in trying to determine which lid would work best with the pan I purchased. I’m very grateful for the assistance I received both in-store and online.
Response from Sur La TableJan 21, 2026
Hello Christie, Thank you so much for taking the time to share your experience! We’re delighted to hear that Magda Cervantes was very helpful and that our in-store team was able to assist you in finding the right lid for your pan. We truly appreciate your kind words and are grateful for the opportunity to support you both online and in person. We look forward to helping you again!
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Brian M.
Jan 20, 2026
I am very pleased with the quick…
I am very pleased with the quick resolution provided by Sur la Table. The customer care representative, Daniel Carrasco took care of me in a very professional, pleasant and expeditious manner! With so many other companies providing inadequate service, it is clear that Sur la Table truly values their clients. They should be very proud of their company and in particular, Mr. Daniel Carrasco. One happy customer , Brian McAvoy
Response from Sur La TableJan 21, 2026
Hello Brian, Thank you so much for your wonderful feedback, Brian! We’re thrilled to hear that Daniel Carrasco provided a quick and professional resolution and made your experience such a positive one. We truly value our customers, and your kind words mean a great deal to us. We’ll be sure to share your compliments with Daniel and our team. We’re grateful for your support and look forward to serving you again—one happy customer like you makes our day!
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