Sur La TableReviews of surlatable.com

Response from Sur La TableJun 2, 2026

Hello Jeff, Thank you for your review! We're delighted to hear that your order arrived quickly and that you're enjoying your new plates. We apologize that a salad plate and mug were damaged during shipping, but we're pleased that Joe was able to assist you promptly and arrange replacements right away. We'll be sure to share your kind feedback with Joe and the rest of our team. Thank you for recognizing our customer service efforts, and we appreciate your support!

Response from Sur La TableMay 6, 2026

Hello Frank, Thank you for taking the time to share your experience. We apologize for the issues placing your order online, but we’re so glad Darieel was able to assist and provide excellent service. We’ll be sure to share your kind words with her and the team. Thank you for choosing Sur La Table, and we hope you enjoy your order!

Response from Sur La TableApr 28, 2026

Hello Selena, we are glad to hear Ariel did an excellent job making the process smooth and helping you use your gift card. We’ll be sure to pass along your kind words—thanks for sharing your experience!

Response from Sur La TableMar 11, 2026

Hello Natalie, We appreciate you taking the time to leave this positive review. We will be more than happy to congratulate Joe for the excellent job he is doing. We are glad to hear his quick response provided a painless experience for you.

Response from Sur La TableMar 4, 2026

Hello Kathryn, Thank you so much for sharing your experience! We sincerely apologize for the initial frustration with your order, but we’re so glad Jonathan was able to step in and turn things around. He truly embodies the level of care and ownership we strive to provide, and it’s wonderful to hear how quickly and efficiently he resolved everything for you. We’ll be sure to share your kind words and recognition with Jonathan and our leadership team — feedback like yours means a great deal. Thank you for your patience and for choosing us. We hope you love your new cast-iron skillet!

Response from Sur La TableMar 3, 2026

Hello Sharon, Thank you so much for taking the time to share your experience! We’re absolutely thrilled to hear that you had such a positive customer service experience at Sur La Table. Double bookings can certainly happen, and we’re so glad everything was resolved smoothly for you. We’ll be sure to pass along your kind words to Darieel Lopez — it means a great deal to know that his efforts made such a difference. Providing thoughtful, attentive support is always our goal, and it’s wonderful to hear that reflected in your experience. We truly appreciate your feedback and look forward to welcoming you back for your next cooking class!

Response from Sur La TableFeb 18, 2026

Hello Ernie, Thank you so much for sharing your experience! We’ll be sure to share your kind words with Joe and the team. It means a lot to know his assistance helped ensure your mother-in-law received her gift so quickly. Thank you again for your feedback and for allowing us to help!

Response from Sur La TableFeb 5, 2026

Hello Tom, Thank you so much for sharing this! We’re sorry for the initial Zoom link issue—we know how stressful that can be right before a class starts. We’re thrilled to hear that Mary Hidalgo was able to step in quickly and get everything sorted. She’ll be delighted to know her calm and professionalism made a difference. We’re so glad the panic turned into a great experience (and good eats!). We hope to cook with you again soon.