Sur La Table Reviews | Read Customer Reviews of surlatable.com

Sur La Table Reviews | Read Customer Reviews of surlatable.com

Sur La Table reviews

Showing 167 reviews with 1 star · Clear filters

MARGARET M.
Dec 13, 2025
Half the Bistro items I ordered were defective
I ordered 8 each of the Bistro dinner plates, salad plates, and cereal bowls in 12/2025 for $260 on sale. Every set had defects. The worst was the cereal bowls. One had two spots inside the size of a dime where there's no glaze and it's yellow (I wish I could post a picture, they look like melted butter, very obvious, shouldn't have gotten past quality control.). Another had a rough chunk of glaze inside. Half the dinner plates had scratches in the glaze and half the salad plates had bubbles and dimples in the glaze. If they weren't defective, they would be great, as they have a nice weight and feel. I thought about ordering another set and maybe between the two would have enough to put together an acceptable set, but I don't think I want to do business with Sur la table after this. They must sell a lof of defective merchandise for me to get three separate items that all have defects.
Response from Sur La TableDec 15, 2025
Hello Margaret, Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the condition of the Bistro dinnerware you received and understand how disappointing this experience must have been—especially given the number and consistency of the defects you described. This is certainly not the level of quality we aim to provide. I will be reaching out to you directly to gather a bit more information so we can investigate this further and work toward a resolution. Our goal is to address this promptly and restore your confidence in shopping with us.
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RK
Dec 12, 2025
Price Adjustment
I ordered an item on Sunday via the website. Picked the item up on Monday in the store and noticed a price decrease today. I called customer service and was told the item has to be taken back to the store for a price adjustment to take place. Nothing on their website indicates this is their process regarding price matching. I called the store to see if an adjustment can be made over the phone and received the same response. I didn't purchase the item in store and should not have to drive back to the store 20 plus miles for an online order and policy to be honored.
Response from Sur La TableDec 18, 2025
Hello RK, I am sorry to hear about this interaction that you had regarding the price adjustment. Can you please provide me with more information by responding to Trustpilot so I can review your order?
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Heather C.
Dec 5, 2025
Company committing shipping/ insurance fraud
I ordered two pasta makers on sale and they forced me to buy shipping protection. They shipped only one of them and included a slip in the box saying - 2 shipped, 1 in box. The ups tracking number and picture on delivery clearly shows only one box. After sending all of the information to customer service they ignored my request to show me evidence that they shipped both and told me I have to file a claim with insurance. This is clearly fraud as they can get away with keeping purchased items while passing the cost and frustration to customers and insurance companies. The item is worth hundreds of dollars. Be warned and stay away from this company.
Response from Sur La TableDec 10, 2025
Hello Heather, Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience this situation may have caused you If you’re willing, we’d appreciate the opportunity to review your order again and look into what happened with the shipment. You can reply directly with your order number, and we will personally ensure that the matter is investigated thoroughly and that you receive a clear resolution. Your trust is extremely important to us, and we’re committed to resolving this for you as quickly as possible.
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Brian S.
Nov 27, 2025
Inflated Retail Pricing to Imply Bargain Sale Pricing
Sur La Table represented in an email that their Staub 4-piece Baking Set retailed for $342 (to imply a benefit at offering it at the "sale" price of $99.96). This deceptive behavior is disrespectful to the consumer. Amazon claimed the retail price was $169.99, and offered the same sale price as Sur La Table. The nonresponsive reply to this review also is indicative of their level of concern for their customers.
Response from Sur La TableNov 28, 2025
Hi Brian, Thank you for reaching out. I’ve looked into your concern, but I wasn’t able to locate an order under your name. To help me review the pricing and determine what may have happened, could you please share any of the following information? Order number The full name or email address used on the order The SKU or a link to the item A screenshot of the promotion or email you received (if available) Once I have this information, I’ll be able to investigate further and get this resolved for you as quickly as possible.
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Daniel
Nov 13, 2025
Cheap chinese junk at exorbitant…
Cheap chinese junk at exorbitant prices.
Response from Sur La TableNov 13, 2025
Hello Daniel, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We always aim to provide quality products and excellent service, and we regret that we didn’t meet your expectations this time. Please reach out to us directly at 317-559-2041 so we can look into this further.
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R L.
Sep 21, 2025
Poor customer service no support after 30 days rusty tea kettle
bought a Le Creuset tea kettle from Sur La Table, and after only four months it started to rust. When I asked for help, Sur La Table said their return policy is only 30 days and refused to do anything except refer me to the manufacturer. While Le Creuset replaced the kettle, I remain unhappy with the product and Sur La Table offered no support at all. Very disappointing customer service — I expect a store like this to stand behind the products they sell!
Response from Sur La TableOct 6, 2025
Hello RL, Thank you for taking the time to share your experience — I’m truly sorry to hear about the issue with your tea kettle and the frustration you’ve felt throughout the process. While our return policy does cover a 30-day window for returns or exchanges, we completely understand how disappointing it is when a product doesn’t meet expectations — especially one from a trusted brand like Le Creuset. I'm glad to hear they were able to replace the kettle under their warranty, but I recognize that this experience has left you feeling unsupported by us. Your feedback is important, and we’ll be sure to pass it along internally so we can continue improving the service we offer. If there’s anything else we can do to assist you, please don’t hesitate to reach out directly.
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Gloria C.
Aug 31, 2025
If you are buying a ticket for your 16…
If you are buying a ticket for your 16 year old kid make sure to understand that you must also buy yourself a ticket whether you plan to cook too or not.I “misunderstood” this and my 16 year old was unable to take the class I purchased a gift for his birthday last month. I was there as an adult to accompany him only because he’s a minor but was told I also had to pay for my ticket. They showed me that on the website it’s says paying adult must accompany the minor. When I offered to pay my ticket they told me the class was full. They were unwilling to give store credit or a refund. The chef and the escalation customer service consultant were not empathetic. The assistant manager of the store and the first customer service representative were kind and empathic of the confusion and the situation but it was out of their hands.
Response from Sur La TableAug 31, 2025
Thank you for sharing your experience with us, Gloria. We sincerely regret the frustration you encountered with your cooking class reservation. Individuals aged 14 - 17 must be accompanied by a paying adult, as it is stated in the class information, which means that the adult has to purchase a seat for the class as well. Unfortunately, the class was sold out and there were no more spaces available for purchase. Since the information is available and visible on the website, and we require a 48-hour notice to cancel or exchange a class, we can no longer provide you with a refund or credit. We will review the wording on our website to make our policies clearer and more visible going forward to avoid any confusion.
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Chutch
Jul 21, 2025
Damaged Le Creuset casserole pan with lid…
Le Creuset casserole pan with lid shipment arrived with damaged. It was a small dent in rim of lid. The packaging was used looking and beat up so I suspected they sent it that way. When I requested a credit in lieu of sending whole heavy pan back for exchange, they offered me less than $10. Poor customer service equals poor company standards. Not going to buy from this company again.
Response from Sur La TableJul 22, 2025
Hello Chutch, Thank you for reaching out to us regarding your recent purchase. We would like to clarify that, due to the small scratch found on the Dutch Oven, we offered you a partial refund of $10 USD as a gesture of goodwill. This refund was provided after you agreed to keep the product instead of returning it to us. Please note that the refund has already been processed to your original payment method. We sincerely apologize if you feel that our customer service has not met your expectations. Our intention was to promptly offer a suitable solution to address the issue and ensure your satisfaction. We value your feedback and appreciate your understanding. If you have any further concerns or require additional assistance, please do not hesitate to contact us. We are always here to help. Thank you for your continued support.
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