Sur La TableReviews of surlatable.com

I am writing as a extremely disappointed, customer and frankly shocked at the experience I just had. I had purchased a mandolin online November 30, 2025, choosing the product to be shipped to the nearest store in Tysons Virginia. The very next day I received an email saying that the product was ready to pick up. I had to leave town and could not pick up the product in the five days stipulated. Four weeks later I called back the store to find out the status of my order and was told that I would be refunded on the gift card. I had originally purchased the product on. I was neither refunded and when repeatedly complained to customer service and the store was eventually told that the product was already picked up. I am now deprived of $63 as well as the mandolin. The appalling thing was, I kept being moved from the customer service to the store and finally was made to believe that it was my fault that I had not come in time to pick up the order. The update is that this is the Tysons store in Northern Virginia . They claimed that they had already delivered the product when they hadn’t. This blatant lie was not supported by any evidence of me signing for or receiving the product.

Order an item. At the time of ordering stated 3 days delivery. Second day after ordering no tracking yet. Called the customer service, answer was “delivery could be 3 to 5 days”… not trustworthy . Getting nicer…. I will now get the item next Monday!!! Week later…. Thanks

-Received a gift card! (Yay!). -Put items in my cart online (Yay!) -Enter gift card- accepted (Yay!) -Purchase items from cart. -My credit card is charged for everything (Boo!) -No problem, I will contact the company to resolve. -Company says that can't help me. They can't refund my CC and use the gift card, despite it being their error (Boo!) -Am told I have to take time from work or my four kids to go to UPS and pay $12.95 to ship it back. (Boo!) -Some items are final purchase, can't even be refunded. This company sucks for a luxury service company. (Boo!)

I received two items as a gift for Christmas from my daughter. The cook book arrived sopping wet and the cookbook marble stand was damaged and the box was damp. It look like it was thrown in a box. Worse packing delivery I have ever seen. Over the years my husband and I took several cooking classes. Which was amazing. This was very disappointing. We sent pictures of the wet book and they sent out another one. Again, thrown in a box. Took pictures AGAIN for the cookbook holder. The wood work was lopsided and the wood looked like someone washed it over and over. It looked terrible!! Surprised that Sue la table would send something like that out. It was returned. We waited a month for a replacement. The replacement just arrived since December 26, 2025 Damaged again and the box looked like it was a return!! Your customer service is horrible!!! We asked that we wanted a credit back to my daughter’s account. Still no luck. Item for the second time sent back. We couldn’t understand the customer service representative. Sur La Table’s quality has come down quite a bit. Disappointing.

Awful custumer service!!! I purchased a class as a Christmas gift for my husband and brother. I just received an email refunding my money with no explanation. I called customer service and the response was "well, you got your money back". This is not the issue, how about trying to schedule another day, how about an apology. Is there no customer service anymore? Thanks for RUINING the one gift I was excited to give my family!!!!

I’m so disappointed that Sur La Tab has stopped carrying the White Peppercorn fragrance in hand soap, candles, lotion and infusers, as are all my friends. We all adored the White Peppercorn scent, it was pretty much a perfect scent and hadn’t really been replicated anywhere else. Almost felt like it could have been their signature scent, it was that good. Now it looks like it’s been discontinued and only replaced with a candle that is peppercorn and citrus, sadly different and not the same. Really sad about this. Also would like to comment on the packaging of their hand soaps now, it’s so generic and looks budget, not anything I would put on my counter in my bathroom or kitchen. I was very disappointed when I went in this Christmas to buy my years supply of White Peppercorn products and what I found (didn’t find). I ended up buying nothing and went elsewhere.

This review regarding the customer service at Surlatable is easy. There is none. The Tysons store is fully staffed with many employees standing around, but at check out there were only two staff, one checking out customers and one spending an exorbitant amount of time trying to find a pan for one customer. Meanwhile the line had a dozen customers and the wait to check out was twenty minutes. In addition, when we got the item home, a simple spatula, we discovered that when you removed to store marking and tags there was a dangerously sharp edge to the spatula making it very dangerous to use. We tired calling the store and I have been online for 31 minutes listening endlessly to an annoying loop of an announcement touting the wonders of Surlatable, employment opportunities, and delivery service. This announcement became became annoying after about 100 times. So, my suggestion is to patronize the many, many other options for kitchen items. Hopefully, you will be rewarded with a company that actually has customer service.

This company has poor customer service. While we should’ve taken photo evidence of the broken bowl they sent us, we quickly threw it away due to kids and pets in our home and the lack of safety surrounding that. They refuse to refund or send a replacement. Thankfully we got it on sale for black Friday so it wasn’t a ton of money, but still money lost during tight times. It’s greedy, disrespectful to the customer, and for a first time buyer I will never purchase from here again. Really put off. Ew.