Sur La TableReviews of surlatable.com

No customer service whatsoever. Several emails without a single response. Three attempts to call without success. Each time was on hold for 30-40 min; had to hang up.

Ordered almost a month ago, received a “we are processing your order” mail and then silence after that. No response to several mails to their customer service email, called several times and got stuck in their auto-response system for almost an hour each time with no pick up by a live agent. At least provide an order update if things are stuck but zero communications? They have become a horrible vendor despite their past past popularity and reliability.

Never, ever again! This has to be the worst company to try to get any customer service. I place a large order; a number of items arrived broken and I cannot get any response from customer service! Long phone waits and then no one picks up, ever! MANY EMAILS as well as messages sent to them via their website. If they think this is a way to keep customers...I can only hope they will go out of business. No matter who may request something from them, I WILL NEVER ORDER ANYTHING FROM THIS COMPANY.

no order confirmation no response on the call no response on email

Very bad experience ordered two items April 20. One shipped within a week the other arrived yesterday June 18 after weekly calls and lengthy holds.

Terrible customer service

I placed an order for several items. Some arrived, others did not with no explanation from Sur La Table. I had to contact them. They said items (not cheap items either) were back ordered for several weeks. I accordingly asked to cancel the remaining items as I need them now and had no notice or notification of the lengthy wait. They refused saying once an order is placed it is ‘locked’ in their system and cannot be cancelled. If I had realised their policy or had any idea the items were so badly held up I would not have ordered from them. Ridiculous and non-customary policy insultingly described as being ‘locked’ in their system. AVOID!!!