Sur La TableReviews of surlatable.com

Be very careful of this site. They have "fake sales". Most of their "regular" prices are greatly inflated; for example they show a Breville counter-top oven for over $700 as the regular price but it is offered everywhere, including Breville's site, for $395. Their "Cookware Event" sale prices are the same prices they've had for months. And on their home page today they said, "Today only - All cookware ships free" BUT they will not honor this. I called and they said it was a mistake!!! Yet it is still on their site. BUYER BEWARE. Do your homework.

The worst customer service I have ever experienced. I ordered an ice cream machine from them on July 21, 2020. It was expected to ship in 2 weeks at the most. After two weeks I called to check the status. It took 45 minutes of being on hold to get in contact with someone. They said it would ship in a few days. It did not. I emailed, never a reply. I called again, waited another 45 minutes and again was told it would ship within a week. No package still. I called for the THIRD time, waited 45 minutes and had to strongly ask for a direct email from an employee so I didn’t have to wait on the phone again. I asked how I could just cancel the order and her advice was to follow the link once it ships to have it returned to sender. I emailed and asked for the order to be canceled, never a reply. Today is October 30, 2020 and I just got a SHIPPING NOTIFICATION for the item I ordered three months ago and tried to cancel. Now I have to attempt to return the item to sender and see how long it takes for that to actually happen. I never comment on these types of encounters, but this was so exceptionally awful I had to. Honestly, ordering with Sur La Table is not worth whatever you think you’ll save with some coupon there. Go elsewhere, please!

I ordered a lasagna pan back in May 2020, had not received it by June and emailed the customer service department. They said the item was shipped and they charged my credit card. Fast forward to October 2020, I called customer service, having nearly forgot about this item, and talked to a representative. After 20 minutes on the phone, she said that they were having issues with this vendor (Staub) and that she refunded me my purchase price. My question - When were you going to tell me that it wasn't coming? How long were you going to keep my $? This is criminal. Disgusting.

I ordered an item. I was told it could take 14 days to ship. When I called to see if there was an update,I was told that it would be in my possession within the 14 days.... LIE BIG FAT LIE When I confronted them on that alone... no response The so called supervisor of customer service was a JOKE He kept coming up with excuses that didn’t even make sense. I had to bringing him back into the conversation because he kept talking about something else. My favorite customer service person kept deep sighs as she was talking to me like I was bothering her with my questions. Do not shop this store! Do not give them your business! I’m really not surprised because they keep closing their stores.......

Save your time and money and buy from another company. I ordered a bakeware set in the beginning of May 2020, saw it went on sale end of May, but still hadn’t received my set. The confirmation email said “It may take 7-10 days before your order ships and you receive a shipment confirmation.” Over a month later I sent in inquiry in June to find out the status and when it would be shipped. The response was basically worthless as if it was a generic automated email. I called end of June and was told I should receive by July 1; she saw that there was one reserved in my name. I asked why I wasn’t informed it was back ordered and the agent had no answer. Sure enough July came and went and still no bakeware set. I gave the benefit of the doubt because of the holiday and then called beginning of Aug and was told they do not know when I’d receive it, but in the system they still see there’s one available to my name. Today I realized I still hadn’t received it, so I went online only to find out my order was cancelled. Never once did I receive an email about the status changes. So, I call yet again to find out what happened to the order. I was then told it was cancelled due to that item no longer available, even though the earlier two calls I was told it was available, just waiting to receive it from the warehouse. The woman whom I spoke to today was very rude and had the attitude of “oh well sucks for you”. This was my first time dealing with this company and never again will I. The agent didn’t suggest another product or offer a coupon or have an alternative solution. She didn't try to please me as the customer; I could tell she could careless, even after her knowing how many times I've called, lack of communication on their part and not receiving an item. I understand there’s only so much she can do, but having a basically having “screw you” attitude really just put it over the top for me. Had it not been a supposed gift, I would have cancelled a long time ago. I asked why I was never informed of the cancellation and she said I should have received an email back on Aug 14. I've checked my email often; both inbox and junk, but I never received an email about the cancellation or status change; however, I've received many promotion emails. If you want to be left in the unknown, not receive your item, want poor customer service and no communication then buy from this company, otherwise don’t think twice about Sur La Table.

Great stores, but I ordered from them online just recently. I ordered 3 items, and did not know they were all coming separately from different manufacturers. One in particular is a Sur La Table brand 8qt cook pot. The customer service agent emailed me back without letting me know when the pot will be shipped, her excuse being that another company, Scan Pan, manufactures items for the Sur La Table brand. I don't know what that has to do with me, and why a customer service agent can't find out for me when the item would ship. The absolute worst. The customer service agent actually found it important to prove to me that the items comes from Scan Pan originally than finding out when I will receive it. Who are these people and who trains them to be so rude and petty. Asking when your item will ship/arrive is not an unusual question.

Here's some advice for the ownership. Your business went bankrupt because you hired horrible people to work in your retail locations. Never have I seen a retailer who so consistently hires obnoxious holier than thou "associates". If you get a 2nd chance you might try hiring people who understand that if you p*ss people off they wont buy things at your store.

Ordered ice cream maker July 9, 2020. Didn't say anything about being out of stock (reply to my inquiry I sent on July 29: We apologize for the delay in processing your order for the ICE CREAM GELATARIA. The vendor is still processing all open orders and has confirmed yours will be worked through as quickly as possible. Once your order has shipped you will receive a shipping confirmation with the correct tracking number. We apologize for any inconvenience and confusion this may have caused.) Inquired again on 8/20. The reply: (Thanks for contacting Sur La Table. According to the spreadsheet provided by Cuisinart, your item will be back in stock in mid September, 2020. You will receive updated tracking information as it becomes available. We appreciate your patience and understanding, as we are all diligently working on processing orders as quickly as possible. You will receive updated tracking information as it becomes available. If you have any questions or we may be of further assistance, please feel free to contact us at 800-243-0852.) Had I known it would take this long, and to see at one point the ice cream maker was less than I paid ($103 down to $69). Why would you not reduce my price? NEVER AGAIN! Although, this isn't the only place practicing this kind of policy.