Sur La TableReviews of surlatable.com

Purchased a Staub 7qt cast iron pot in November that arrived with a chip in the enamel finish. Emailed the company. No response for weeks. Then made the effort to stay on hold for an entire HOUR to speak to customer service. Did reach a rep who asked me to email photos of the chip. This was Dec 4. I took photos and emailed as requested. Almost a month later, no response. A lot of $ to spend on damaged pot. Do not recommend. 1/22/24 Did manage to actually to resolve this but still a bit chaotic. They opened two tickets as two separate customer service people reached out to me. A refund is in process as I sent the item back after receiving a UPS shipping label. Took almost 2 months, but lcompany finally able to make it right. I miss having the local store in Minnesota available—this would have been so much easier. Raising from one to three stars.

I made an online purchase but Sur La Table failed to send an email purchase confirmation for days and, even then, the confirmation was from some outfit called "Demo SiteGenesis." I was unable to speak with Sur La Table's Customer Service (the voice mailbox was full), it took days for Sur La Table to respond to my email and the phone number for Demo SiteGenesis was a general purpose, automated switchboard which listed a number of departments. So, I took steps to cancel my order, both by email to Sur La Table and through my credit card company. The unwanted march arrived today. When I called Sur La Table's Customer Service seeking a waiver of its standard $12.95 fee for mailed returns, the representative actually started arguing with me, saying that the confusion and the problem were my fault. I've previously purchased things from Sur La Table, both from their stores and online. Never again. Not one nickel. Postscript (6/7/23): I spoke with a rational, friendly Sur La Table manager today who reviewed my experience thoroughly and, by making an effort to make things right, caused me to change my position from "never again" to "let's see what happens."

I'm very skeptical right now as I had to reschedule our cooking class. I was told that I would get a gift card refund in 24-48 hours of $198.00. It has now been 6 days so I decided to call back. Was told they have had system issues and could not process any refunds the past week but were willing to take new orders and if I wanted to reschedule a cooking class that they would be happy to take my credit card and charge another $198.00 but would get a refund as soon as the system was back up and running. So now I would be out $400. I will try back in a few days.....stay tuned.

A pot arrived without a lid. Jose from customer service,was great. I hope to be cooking soon!

Problems with completing the transaction online. Sebastian took the order over the phone, and he was terrific!!