Sur La TableReviews of surlatable.com

As an update to the below review- I received a call from the Sur La Table customer service team and was advised there had been a misunderstanding on the policy with the previous representative which had been addressed. I have been advised that I will receive a credit for the price difference as appropriate. BUYER BEWARE! Sur la Table has customer service with a slow response and chooses not to do the right thing. 1. Sur La Table does not stand by their pricing and pricing adjustments. I purchased a “big sale” and “lowest price” pan set for $149. Within a couple days, before I had even received the product, the price was lowered on a promotion to $99. I called customer service and a recording said I needed to send an email for a price adjustment. I sent the email and was eventually told, after the sale was over, that they would not honor the $50 price adjustment because it was a “special promotion.” 2. The customer service response was lacking. Sur la Table advertises a customer service phone number, but it just took me through a series of prompts to a message saying I needed to email. Then, when I did email, it took over 24 hours to receive a substantive response. If I had received a timely response, I could have made a decision to purchase the pan set at a lower price and returned the one that was previously shipped. 3. There are many options in the kitchen product space- companies that make fair and reasonable decisions. I will be making future purchases elsewhere.

Purchased the Sur La Table 5 quart… I Purchased the Sur La Table 5 quart braiser instead of Le Crueset thinking I would give it a try. Much heavier than Le Crueset but what was awful was the enamel began scratching after 11 months being used on low temperatures, rubber utensils, and cleaned with cast iron enamel cleaners. I reached out to customer service at Sur La Table, since the product is still under warranty, and was told it is not covered by the warranty as it was normal wear and tear. Also, there is a bubble in the bottom of the pan but that is not a manufacturer defect. Excuse me? I was offered $10 for my trouble. Le Crueset will replace your pot(investment) if there is any chipping, or disruption of the enamel. Sur La Table should not mislead their customers and compete and price in an arena that you cannot withstand. To update this post, I was contacted by customer service and was offered a replacement. I am currently awaiting a tracking number for delivery.

Worse "cooking class" ever! My fiancé and I went for a cooking class on a Saturday evening, thinking we would learn something and have at least a good time together. It was a disaster! Not even a good promotional gig. The one station had a couple while we had four of us, sharing what was called a cozy cooking station with friends. It was awkward for the two couples, badly planned, highly unprofessional and for sure expensive, if we only take in consideration the quality of the supplies not to mention quantity. It is a poorly design sales gimmick. That is very sad, considering the quality of the store. The chef tried hard to play the part.

This is not for the individual store. but ordering on line. They are the worse company to deal with for a price adjustment. I found out about a reduction in price on the 15th day after i ordered even though they put it on sale 9 days after i bought. They are claiming that their policy is date I notified them not a guarantee of the price for the 14 days after purchase. This is the nonsense they wrote back. Thank you for reaching out to us. I am writing to clarify the details regarding your recent price adjustment request. According to our records, your order was placed on April 25th, and the request for a price adjustment was submitted on May 9th. This means 15 days had passed between the purchase date and your request. As shown in the screenshot of our policy attached, requests must be submitted within 14 days of the original purchase date. Please note that this timeframe applies to when the adjustment is requested, rather than when the item's price dropped. You can review the full details of this policy anytime in the FAQ section of our website. We sincerely apologize for any inconvenience or disappointment this may cause, but we are unable to process the price adjustment as it falls outside of our standard policy guidelines.

Sur La Table Cutting Mats, Set of 4 (non slip) - I purchased these whilst on holiday in the Washington DC area. Got home to the UK, put them into the dishwasher and then went to use one of them on a quartz worktop and they are not non slip. Too dangerous to use. Contacted their customer service. All went well to start with. I produced photos of the mats, the wrapping from round the mats and proof of purchase. They the asked for my mobile number and asked for convenient times to phone because of the time difference. Gave them the information and then the next email said 'In order to proceed, the item must be returned to our warehouse. However, we are only able to provide return labels for items located within the United States. We apologize for the inconvenience, but in this case, we will not be able to assist further with the return and refund process.' I have replied to their email letting them know that this totally unsatisfactory as the goods that I have bought do not meet the criteria as given on the label. I have also been on their website and read the dissatisfaction from customers with regards to this product. I've asked for a refund for the cost of the product without necessitating me to raise a formal complaint to the Federal Trade Commission and also your Chief Executive Officer, Jordan Voloshin.

Buyer beware. Won’t honour their warranty if the item was purchased in Canada. I had a receipt and it was within the 1 year warranty period. But they insisted they could not help me because it was purchased outside the USA. Would NOT recommend purchasing from this company. Very disappointing.

Really bad customer service. Condescending and unhelpful, sadly. Purchase your kitchen gear elsewhere!

We received a Le Creuset Teapot as a gift for Christmas. It was not a color that went with our kitchen decor, so we tried to exchange it for a different color. Took it back to a local store, with the receipt, and they told us they could not return it because it was "used". We used it one time to make one pot of tea on Christmas day, and that was it. I tried to contact the corporate offices and customer care at Sur La Table and got NOWHERE... they kept making really lousy excuses that the item was "used" and "was ordered 6 months ago" (it was 2 months at that point). But what retailer, in this day and age does not RETURN items??? This is (obviously) why Amazon and other online outlets are killing local businesses. When you appeal directly to the corporate office and they still blow you off, even when you tell them you're going to write a negative review about your experiences, someone's obviously not paying attention. So here you go.