Sur La TableReviews of surlatable.com

Response from Sur La TableJul 9, 2025

Hello Megan, We’re so sorry to hear that two of your bowls arrived damaged, but we’re glad Nestor was able to assist you promptly and turn the situation around. Providing a seamless resolution is important to us, and we’re happy to hear he took great care of you. Thank you again for your patience and for being a valued customer!

Response from Sur La TableJul 8, 2025

Hello John, Thank you so much for your kind words! We’re thrilled to hear that Joe F. was able to provide the level of service you deserve. We know how important it is to feel heard and supported—especially when it comes to post-purchase concerns—and it means a lot to know we made the process smooth and positive for you. We’ll be sure to pass your kudos along to Joe!

Response from Sur La TableJun 11, 2025

Hello Kyung, Thank you so much for your kind words! We're delighted to hear that Miss Monica was able to assist you promptly and make your cancellation process smooth and stress-free. We truly appreciate your understanding and are grateful for your satisfaction with our service.

Response from Sur La TableMay 15, 2025

Hello Jane, Thank you for sharing your positive experience with Nestor. It's wonderful to hear that he provided you with professional and knowledgeable assistance in resolving your issue. At Sur La Table, we strive to ensure that our team members deliver exceptional support, and it's gratifying to know that Nestor exemplified these standards. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Sources

Response from Sur La TableMay 14, 2025

Hello, I'm glad that Dulce provided you with prompt, friendly, and attentive assistance during your email inquiry. It's always a pleasure to experience excellent customer service, I’ll be sure to pass along your compliments to Dulce. We appreciate your feedback, and we look forward to welcoming you back to class soon!

Response from Sur La TableMay 12, 2025

Hi Andra, Thank you for taking the time to share your experience! I’m so glad to hear that Enrique A was able to assist you in resolving the issue with your new pans. We truly appreciate your loyalty and support for Sur La Table. It’s wonderful to know that you enjoy shopping with us, and your feedback is incredibly valuable to our team. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thank you once again for your kind words, and we look forward to serving you again soon!

Response from Sur La TableMay 12, 2025

Hi Deanna, Thank you for sharing your experience with us! I’m truly sorry to hear about the issue with your Orange Oil and the inconvenience it caused. However, I'm thrilled to hear that Jose was able to assist you so effectively and provide you with the exceptional service we strive for. Your appreciation of his professionalism and warmth means a lot to us, and I’ll be sure to pass along your kind words to him. We’re so glad to have earned your trust through this experience, and we can’t wait to welcome you back! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for giving us a chance, and we look forward to serving you again!

Response from Sur La TableMay 12, 2025

Hi Christina, Thank you so much for taking the time to share your experience! I’m thrilled to hear that Jose provided you with such excellent service while helping you resolve the date issue for your cooking class. His kindness, patience, and understanding are exactly what we strive for in our customer service team. I will make sure to pass along your appreciation to Jose, as I know he will be delighted to hear your feedback. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Thank you once again, and we look forward to seeing you in class soon!