Sur La TableReviews of surlatable.com

I purchased an item online. I needed to return the item for a refund. Rep said they would send me a label for return of the item. The rep implied as though all I had to do is place the label on the box and they would pic it up. Went out of town for a few weeks for work and found the item at my office still there. When I called about the item AND EXPLAINED TO THE REP IS WAS A MISCOMMUNICATION the rep was not helpful at all.

I ordered an item from them and an incorrect item was delivered. I was told they would not ship the correct item until I returned the wrong item which is ridiculous. No major retailer does this. The day the order arrived I was headed out of town for vacation and would not be able to get to a UPS location before I left. Which meant I would have to wait a week until I returned, then however long return shipping takes and then the shipping time for the correct item. How long am I supposed to wait to get my correct order? The woman I spoke to on the phone didn't care. It took 4 days to get a response to my follow up email. I've been slightly more successful with Twitter DMs but still the communication is terrible. Will not shop with them again due to terrible customer service and the hassle of getting them to correct their mistakes.

My 10 yr old took 2 of the kids series classes this summer in Boulder CO…don’t waste your money! They don’t have enough Chefs who can work with kids. The 1st week he took it, it was cancelled the last day so they never got to finish the week and we had to go back and pick up the cook book and apron…never got the 10% coupon to purchase something in the store. He was super disappointed. Tried it again…..He just went this past week to another kids series and after Thursday’s class in Boulder he was in tears as I came to get him and see what he made. Chef Debbie took over the class for the rest of the week starting that Weds. was very short tempered with the kids (it was obvious she only works with adults) and Thursday told them they cannot take any of the food out of the classroom if it was warm they had to eat it there. Mind you there is nothing on their website that says the children will not be able to take the food home after each class, which he had done that previous week in June and the current week up to that Thursday.  The kids were able to take food home after every class.. When I asked her about the inconsistencies of the rules she threw every chef in that store under the table and said they’ve all been wrong in letting the kids take warm food out of the class all summer 😡🤬 My son was so proud of the chicken, dumplings, and fried rice he made, he wanted his dad to try it when he got home and left in tears when he had to dump all the food in the trash. The trash was full of all the uneaten food that had been cooked. Some parents were just taking the food out of the classroom anyway as my son was crying, but that Chef Debbie was focused on us snd would not allow us to take anything out of the room. I complain to the manager told her I would like a refund for the last couple days of class because I will not make him to come back the next day, my son was super traumatized after this and wants nothing to do with cooking again.  I was told the main manager the store would call me back, Donna, but never received a phone call. Save your money find a better cooking program for your children! Sur La Table has major issues! We never received a callback from anybody at the store in Boulder as they said they would follow up with us. Horrible cooking classes for kids!! 

If I could give the 0 stars I would. Just a horrible experience with their cooking classes. Four cancellations without any notice sometimes. Zero help as CS. There are too many other options to get good instruction. Just a really awful experience.

AVOID COOKING CLASSES HERE. Terrible class, terrible follow up, awful customer service. First, we had to share all ingredients with a couple we had never met before. They were nice people, but it was uncomfortable sharing, and for the cost of the class we got almost nothing to take home, including no recipes. There was almost NO actual instruction, and we weren't even given recipes in class. We were rushed, and barely got to do any actual techniques. The teacher said he would email the recipes, but it took 3 emails from me to customer service afterward before the recipes were provided, with no explanation and no apologies. Pre-covid I went to several classes here, and they were instructive and fun. After this most recent experience, I will never go back. Save your money and find a real Cooking class that isn't an ad for a bunch of overpriced kitchen stuff you don't need.

Can't recommend this business based upon the substandard staff. I recently purchased a set of scan pans at this location. Staff were unfriendly, did not engage well. I really like the set so I purchased it. The cookware is great. Today is Memorial Day. I didn't find what I was looking for but of course found other items I wanted to purchase. I walked around the store. I heard staff approach and ask every person in the store how are you? Are you finding what you need? Etc. I wondered if no one had noticed my presence. I walked up to the counter. Stood directly in front of this staff person. She actually looked at me for a few seconds before turning her back. I took this picture , left the items and walked out. I'll go online to find items from another vendor. I firmly believe staff behave in this manner because it's allowed. Hopefully that's not encouraged. I relocated from Southern California. I did not encounter these behaviors in the Sur LT location. No further purchases from me at the Roseville CA location.

HORRIBLE CUSTOMER SERVICE due their own error! I ordered a pot and pan set $400.00 as a chirstmas gift on black Friday weekend. I opened 2 of hte 4 boxes it came in and did not know it was not hte correct orde until Christmas. I reached out on 12/3. Spoke to a rude service agent asking me to send pictures and SEND THE PRODUCT BACK before guaranteeing I would receive the correct. Item. i refused. he then said he would send UPS to pick up the item, which I refused again. Why would I sit at home and waste my day for their error? never did he apologize offer any type of resolution. I asked to speak to a manager i was then placed on hold, still never received a manager. I was then sent an email asking for photos and where it was located. My parents do not live in the same state as me, and arent able to carry the heavy machine. I emailed back on 12/10. the Items. being a healthcare employee i dont have time to call and wait for a resolution. I emailed through the sur la table portal aoubt 2-3 times with no reply. I called 3/8/2022. Asked to speak with a manager. Call was disconnected. I'm assuming the private number was the manager returning my call. I received an email basically saying your out of luck for our ( Surlatable) mistake. I will be going to my credit card company to file a fraud claim. I will also report this to the BBB. i see why they were closing the store because of HORRIBLE quality checks, and customer service. I will get my money back and NEVER, NEVER NEVER purchase from there again. I will post my review on google and any other site i can until i get resolved. The sad part is NOT ONE person said, keep the item we will send your correct item, or we will give you a discount on the item you purchased. Just horrible.

I would guess that their CS Reps work for a contracted company, because they were of NO help (and no interest in a large order). I would guess that they have a payment processor in common with Breville.com, as they also cancelled my order for specious (almost, unstated) reasons; Though there are no problems with other merchants. Because Sur La Table has decided (apparently) to "loop in" so many other companies to their online purchases, I would NOT recommend purchasing from them online - EVER.